Resolving Problems

If you're a Blue Cross Blue Shield of Michigan or Blue Care Network member, this information can help you resolve any problems you might have with us.

Resolving problems for PPO and traditional members

• Submitting a complaint
• Grievance and appeals process

Resolving problems for HMO members

Resolving problems for Medicare members

• PPO members
• BCN Advantage℠ members with individual coverage
• BCN Advantage members with group coverage

Resolving problems for Medicaid members

• When you arrive on the page linked above, scroll down to "How to use your rights under this notice." That's where you'll find information on how to file a complaint.