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October 2018
We’re enhancing our self-service tools to better meet your needs
We’re expanding our self-service offerings to help meet your business needs. This includes changes to the Provider Automated Response System, or PARs, and Provider Secured Services.
About PARS
PARS is a telephone system that provides patient eligibility, benefits and claims information for health care providers.
- Benefit information: PARS provides high-level benefit information that’s not specific to a procedure or revenue code.
- Claims information: PARS provides detailed claims data, including information about ICN number, date of service, charged amount, allowed amount, cost share applied, amount paid to provider, check number, check date and check status.
The system has both touchtone and voice recognition capabilities, including an option that allows you to request that a hard copy of the benefits or general claims information be sent to your fax or email address.
Using PARS is:
- Quick (inquiry answered within a few minutes)
- Convenient (available 24 hours a day, seven days a week)
- Personalized (caller controls the information they want to hear or skip)
- Accurate (receipt of a fax or email provides documentation of the information received on a given day)
PARS provides information for:
- Blue Cross Blue Shield of Michigan and Blue Care Network commercial
- Medicare Advantage
- Federal Employee Program®
- Professional, facility, vision and hearing
When calling with questions about the determination of a claim, our customer service representatives will encourage you to use PARS to retrieve your information. They’ll help you navigate through the system or find the detailed information you need.
About Provider Secured Services
Provider Secured Services is a secure site on bcbsm.com/providers that gives you patient information and the resources you need to do business with us. Depending on the kind of provider (or facility) you are, you can:
Providers and facilities outside of Michigan may qualify for access based on the following two questions:
Do you only get payment from us for Medicare crossover claims?
You can use Provider Secured Services to:
- Register for EFT.
- View your online vouchers.
First you'll need to enroll with us using the Out-of-State/EFT New Provider Enrollment form (PDF). The form includes a section for signing up for access to Provider Secured Services.
You'll also need to fill out the Use and Protection Agreement (PDF).
Do you get payment from us for Medicare and non-Medicare claims?
If you're one of the allied provider types listed below, you can use secured services for EFT and online vouchers, plus patient eligibility, benefits and claims status.
- Clinical independent laboratory
- Durable medical equipment supplier
- Freestanding radiology center
- Hearing
- Independent diagnostic testing facility
- Physiological laboratory
- Vision
You need to be enrolled with us first to use Provider Secured Services even if you don't participate with Blue Cross.
Our enrollment forms have a section on them for signing up for Provider Secured Services, where you can also list staff members who need access and what they can access. Get started here.
Allied providers should fill out the Professional Secured Access Application if they:
- Already use Provider Secured Services and need to make changes such as adding or removing staff members
- Skipped the Provider Secured Services section on the Enrollment form:
Provider Secured Access Application (PDF)
If you've never used Provider Secured Services before, you'll also need to fill out the Use and Protection Agreement (PDF).
If you have a change in staff and an ID that can be reassigned, fill out the Provider Secured Services ID Reassignment form (PDF).
If you need assistance, call the Web Support Help Desk at 1-877-258-3932 from 8 a.m. to 8 p.m. Monday through Friday. | 
