New on-demand training available

Provider Experience continues to offer new training resources for health care providers and staff. Our on-demand courses can help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

We recently added the following learning opportunities:

• HCPCS and revenue code combinations: This updated course shows you how to use reference tools to complete and troubleshoot Blue Cross commercial facility claims, addressing the transition to our new provider portal.
• Patient experience eLearning: This new course reviews best practices for improving the overall experience of your patients. See this article, also in this issue of The Record, for complete details.

As a reminder, we also have courses available to physicians for continuing education credit. These include:

• CMS Star measures overview
• Patient experience podcast series called “Practice Up!” (See this article in the December Record for details.)

Check the dashboard on our provider training site for announcements of what’s available as we add more CME offerings to enhance the training experience for health care providers and staff.  

Complete the following steps to request access to the training site:

1. Open the registration page
2. Complete the registration. We recommend using the same email you use to communicate with Blue Cross for provider-related needs. This will become your login ID.
3. Follow the link to log in.

If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.