Podcasts give you quick, easy tools for improving the patient experience

As part of our ongoing efforts to help practices improve the patient experience, we’ve developed a podcast series called “Practice Up.” The four podcasts included in the series are short and engaging, allowing physicians and other health care providers to listen at their convenience.

Podcasts include the following:

• Episode 1: A Minute to Win It
• Episode 2: What Matters Most
• Episode 3: Finding Room for Feelings
• Episode 4: Rock the Wrap-up

“These podcasts give providers concrete tools they can implement that will improve the patient experience,” said Martha Walsh, M.D., senior medical director and associate chief medical officer for Provider Engagement. “Many of us think of the patient experience as very subjective, but the reality is there are very objective things that a provider can implement in their interactions with patients that will improve the patient experience. Our goal in creating these podcasts was not only to improve the patient experience, but also to help providers improve their own experience.”

CME credit

Listening to all four of the episodes — and scoring 100% on the quiz questions — will also allow you to apply for continuing medical education credit. To receive credit, you must access the podcasts through the provider training site.

Accessing the podcasts

To access the podcasts, follow these steps:

1. Open the registration page.
2. Complete the registration, which takes less than a minute. (We recommend using the same email you use to communicate with Blue Cross Blue Shield of Michigan for provider-related needs. This will become your login ID.)
3. Follow the link to log in.
4. Scroll down and click on the link that says Click here to locate the podcasts.

Note: If you already have access to the site, you can go directly to Step 3 to log in. Currently, nearly 1,200 providers have access to our provider training site.

For more information

If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.