New, engaging patient experience e-learning course now available

Many of you have been asking for a self-directed, virtual approach to learning best practice tips, tools and techniques for improving the patient experience in personal and office interactions with patients. We’ve responded by developing a patient experience e-learning course, consisting of four modules.

The four modules include:

• Understanding the patient experience
• The changing expectations of consumers
• The importance of clear communication in setting expectations and building relationships
• The impact of the patient experience on health outcomes and tips for turning a good patient experience to a great one

The series is informative, engaging, fun and respectful of your busy schedules. It takes on average about 15 minutes to complete a module.

The modules have been reviewed and enthusiastically endorsed by a variety of our stakeholders, including physicians, physician organization staff and provider office staff.  They’re available for clinical and non-clinical staff on our provider training site. We encourage you to go through the modules individually or as part of a team in the office.

To register for and access provider training site

To request access to the site (if you haven’t already registered) or to link to the site, follow these steps:

1. Open the registration page.
2. Complete the registration. (We recommend using the same email you use to communicate with Blue Cross for provider-related needs. This will become your login ID.)
3. Follow the link to log in.

If you need assistance creating your login ID or navigating the site, contact ProviderTraining@bcbsm.com.

Continuing education credits

The Minnesota Medical Association designates this activity for a maximum of 2 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Patient experience podcast series

As a reminder, be sure to check out our patient experience podcasts. For complete details, see the December Record article.