Final Provider Secured Services and web-DENIS retirement dates announced along with Availity enhancements

The phased retirement of Blue Cross Blue Shield of Michigan and Blue Care Network’s Provider Secured Services and web-DENIS is continuing. If you’re still using our old online systems, take note of these key dates:

Nov. 18, 2022: The eligibility and benefits tool within web-DENIS will no longer be available.
Dec. 16, 2022: You’ll no longer be able to log in to Provider Secured Services or web-DENIS.

For a complete list of applications that are now only available on our new provider portal, view Applications removed from Provider Secured Services.

To maintain access to Blue Cross and BCN online information, it’s important that you register for Availity Essentials, take advantage of online training and begin using our new provider portal today. For help getting started with Availity Essentials, see the “Resources” section at the end of this article.

Enhancements to our new provider portal

We continue to enhance the information you’ll find for Blue Cross and BCN in Availity Essentials. Here are some of the latest changes we’re making to help you do your work faster and easier.

• New claims status fields (coming soon): When you check claim status in Availity Essentials for your Blue Cross and BCN patients, you’ll find more comprehensive information, including:
• Member cost share fields (copay, coinsurance and deductible) at both the claim line level as well as a summary
• Claim received date, received date and other applicable dates (admission date or pended date)
• Authorization number
• Allowed amount

• HCPCS Lookup (recently added): Many of you told us you wanted our new provider portal to include the HCPCS Payment Rule Display tool that we had in the Facility Claims section of web-DENIS. We have responded to your request. You'll be able to find this tool in Availity^® through the BCBSM and BCN Payer Space Applications tab.

• BCN capitation tool (coming soon): You'll be able to find BCN capitation reports within Availity. The new report is called BCN Capitation and Zero-Dollar Voucher Lookup. You can now find this tool in Availity through the BCBSM and BCN Payer Space Applications tab.

Learn more about updates to our new provider portal

We’ve created a new document, Provider Portal Change and Status Updates, to keep you informed about:

• New provider portal features and functionality
• Issues we’re working to address
• Improvements we’ve made to the portal

Here’s how to find Provider Portal Change and Status Updates:

1. Log in to our provider portal (availity.com**).
2. Click on Payer Spaces on the menu bar and then on the BCBSM and BCN logo.
3. Click on the News and Announcements tab.
4. Click on Provider Portal Change and Status Updates.

Watch for additional announcements

Continue to read our provider alerts within the Blue Cross and BCN Payer Space in Availity Essentials for the latest information on the retirement of Provider Secured Services and web-DENIS. We’ll post an alert should there be any changes to the dates listed in this article.

Here are the recent notices about the retirement of Provider Secured Services and web-DENIS:

• Provider alert: Provider Secured Services and web-DENIS retirement continues on Oct. 25
• October Record article: Next phase of Provider Secured Services and web-DENIS retirement to occur Oct. 25
• Provider alert: Next phase of Provider Secured Services and web-DENIS retirement is Sept. 15
• September Record article: Announcing next phase of Provider Secured Services and web-DENIS retirement
• July Record article: Provider Secured Services, including web-DENIS, end date extended for some functions
• Provider alert: Provider Secured Services, including web-DENIS, end date extended for some functions

Here’s how to find provider alerts within Availity Essentials:

1. Click on Payer Spaces on the menu bar.
2. Click on the BCBSM and BCN logo.
3. Click on the Resources tab.
4. Click on Secure Provider Resources (Blue Cross and BCN).
5. Click on Read Alerts.

You can make the Provider Resources site a favorite by clicking on the heart icon next to Secure Provider Resources (Blue Cross and BCN) in Step 4 above. Once you’ve done this, you’ll find a link to Provider Resources when you click on My Favorites in the top menu bar.

Resources

• Register for Availity Essentials.** Learn more at Get Started with Availity Essentials.**
• Learn how to use Availity Essentials on Get Up to Speed with Training.**
• Check out our Frequently asked questions about transitioning to the Availity^® provider portal.
• Need help? Call Availity Client Services at 1-800-AVAILITY (282-4548), from 8 a.m. to 8 p.m. Eastern time, Monday through Friday (excluding holidays).

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.