Announcing next phase of Provider Secured Services and web-DENIS retirement

On Sept. 15, 2022, Blue Cross Blue Shield of Michigan and Blue Care Network will enter the second phase of retirement for Provider Secured Services and web-DENIS. It will include removal of the Internet Claims Submission Tool and some other applications.

The last day to use these applications on Blue Cross and BCN’s Provider Secured Services is Sept. 14, 2022. For a complete list of applications that are only available on our new provider portal, view Applications removed from Provider Secured Services.

Use our new provider portal

We continue to enhance the information you’ll find in our new provider portal (availity.com**). You’re encouraged to learn about and use our new portal. However, Provider Secured Services will be available for a limited time. For help getting started with Availity Essentials, see the “Resources” section at the end of this article.

Watch for information on ‘final’ retirement

Read our provider alerts within Availity^® for the latest information on the retirement of Provider Secured Services and web-DENIS. We’ll post an alert at least one week before the final retirement. Here’s how to find provider alerts within availity.com.**

1. Click on Payer Spaces on the menu bar.
2. Click on the BCBSM and BCN logo.
3. Click on the Resources tab.
4. Click on Secure Provider Resources (Blue Cross and BCN).
5. Click on Read Alerts.

You can make the Provider Resources site a favorite by clicking on the heart icon next to Secure Provider Resources (Blue Cross and BCN) in Step 4 above. Once you’ve done this, you’ll find a link to Provider Resources when you click on My Favorites in the top menu bar.

Additional information for Internet Claims Submission Tool users

If you currently use the Internet Claims Submission Tool, it’s important for you to know that the last day to use it is Sept. 14. If you need to keep lists and reports from the Internet Claims Submission Tool, you should obtain these before Sept. 14. Instructions for printing and downloading lists and reports are in the Knowledge Center. Here’s how to find them while in your Internet Claims Submission Tool dashboard:

• Click on Resources.
• Click on Knowledge Center.
• Click on Miscellaneous.

Availity offers two options for providers who need a direct data entry claims submission tool:

• Claims submission for Blue Cross and BCN plans at no cost to you
• Claims submission to other payers in addition to Blue Cross and BCN at a low monthly fee

Learn more about the Availity claims submission tool by viewing the DDE (direct data entry) claim submission for BCBSM providers webinar recording on the Availity Get Up to Speed with Training webpage.**

Resources

• Register for Availity Essentials.** Learn more at Get Started with Availity Essentials.**
• Learn how to use Availity Essentials on Get Up to Speed with Training.**
• Check out our frequently asked questions about transitioning to the Availity^® provider portal.
• Need help? Call Availity Client Services at 1-800-AVAILITY (282-4548), from 8 a.m. to 8 p.m. Eastern time Monday through Friday (excluding holidays).

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.