Next phase of Provider Secured Services and web-DENIS retirement to occur Oct. 25

On Oct. 25, Blue Cross Blue Shield of Michigan and Blue Care Network will enter the third phase of retirement for Provider Secured Services and web-DENIS. This phase will include the removal of:

• The HCPCS lookup tool
• All links to applications for submitting referral and prior authorization requests

Beginning Oct. 25, the HCPCS lookup tool and links for referral and prior authorization requests will be available only on our new provider portal – availity.com.** 

TIP: Use the Authorization Request tool or the Referral Request tool if you’re not sure whether a prior authorization or referral is required. If you know that a prior authorization or referral is required and where to submit the request, you can link directly to the specific application through the BCBSM and BCN Payer Space Applications tab.

For a complete list of applications that are only available on our new provider portal, view Applications removed from Provider Secured Services.

Use our new provider portal

We continue to enhance the information you’ll find for Blue Cross and BCN in Availity Essentials. For help getting started with Availity Essentials, see the “Resources” section at the end of this article.

Watch for information on ‘final’ retirement

Continue to read this newsletter, as well as our provider alerts within the Blue Cross and BCN Payer Space in Availity Essentials, for the latest information on the retirement of Provider Secured Services and web-DENIS. We’ll post an alert at least one week before the final retirement.

Here are the recent notices about the retirement of Provider Secured Services and web-DENIS:

• Provider alert: Next phase of Provider Secured Services and web-DENIS retirement is Sept. 15
• September Record article: Announcing next phase of Provider Secured Services and web-DENIS retirement
• July Record article: Provider Secured Services, including web-DENIS, end date extended for some functions
• Provider alert: Provider Secured Services, including web-DENIS, end date extended for some functions

Here’s how to find provider alerts within Availity Essentials.

1. Click on Payer Spaces on the menu bar.
2. Click on the BCBSM and BCN logo.
3. Click on the Resources tab.
4. Click on Secure Provider Resources (Blue Cross and BCN).
5. Click on Read Alerts.

You can make the Provider Resources site a favorite by clicking on the heart icon next to Secure Provider Resources (Blue Cross and BCN) in Step 4 above. Once you’ve done this, you’ll find a link to Provider Resources when you click on My Favorites in the top menu bar.

Resources

• Register for Availity Essentials.** Learn more at Get Started with Availity Essentials.**
• Learn how to use Availity Essentials on Get Up to Speed with Training.**
• Check out our frequently asked questions about transitioning to the Availity^® provider portal.
• Need help? Call Availity Client Services at 1-800-AVAILITY (282-4548), from 8 a.m. to 8 p.m. Eastern time, Monday through Friday (excluding holidays).

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.