Do we have your medical records request address?

As a reminder, please ensure that we have your correct medical records request address on file. In the April 2022 Record, we let you know we’ll be working with Optum to implement some new edits. Optum is an independent company that contracts with Blue Cross Blue Shield of Michigan to identify professional and facility claims that require additional review.

One component of our relationship with Optum involves medical records requests.
To prevent claim processing delays, we need to keep your medical records request address on file. If you haven’t provided it yet or need to make changes, use the Enrollment and Change Self-Service Tool, located on the Applications tab of our payer space on the provider portal.

Here are the step-by-step directions:

1. Log in to our provider portal (availity.com**).
2. Click on Payer Spaces on the Availity menu bar.
3. Click on the BCBSM and BCN logo.
4. Click on Provider Enrollment and Change Self-Service on the Applications tab.

If we don’t have a medical record request address on file, the request will be sent to the mailing address. If there’s no mailing address on file, the request will be sent to the billing address. And if there’s no billing address on file, the request will be sent to the address shown on the claim.

Help us streamline the claim processing process by making sure we have your correct medical records request address on file.

**Blue Cross Blue Shield of Michigan doesn't own or control this website.