Do we have your medical records request address?

In a November 2021 Record article, we let you know that we will be working with Optum to implement some new edits. Optum is an independent company that contracts with Blue Cross Blue Shield of Michigan to identify professional and facility claims that require additional review.

One component of our relationship with Optum involves medical records requests.

To prevent claim processing delays, we need to keep your medical records request address on file. If you haven’t provided it yet or need to make changes, use the Enrollment and Change Self-Service Tool in the provider portal.

If we don’t have a medical record request address on file, the request will be sent to the mailing address. If there is no mailing address on file, the request will be sent to the billing address. If there is no billing address on file, the request will be sent to the address shown on the claim.