The Record

Here are resources for learning about our new provider portal

If you’re looking for training or have questions about the new Blue Cross Blue Shield of Michigan and Blue Care Network provider portal, Availity Essentials, take advantage of the following resources.

View recorded trainings

You can view recorded trainings on how to use Availity Essentials for your Blue Cross and BCN business. You must have an Availity^® account to access these recordings. See the section on registration below if you’re not yet registered.

There are two ways to find recorded trainings:

Go to the Availity Get Up to Speed with Training** webpage. (Note that this website will be available through October 2022.)

Within the provider portal, you can find the training sessions by following these steps:

Log in to our provider portal (availity.com**).
Choose Help & Training and then click on Get Trained.
In the search field at the top of the screen, enter BCBSM.

Find answers to your questions
Here’s where you can find answers to your questions:

Still need to register?

If you haven’t yet registered for an Availity Essentials account, you no longer have access to some Blue Cross Blue Shield of Michigan and Blue Care Network online tools. For information about registering with Availity, go to the Blue Cross and BCN Welcome to Availity** webpage, scroll down the page and click on Register for Availity Essentials.

After registering, your Availity administrator will need to take additional steps for users to access e-referral and Health e-Blue℠. For more information, go to our Register for web tools page and scroll down to Getting access to Blue Cross and BCN tools through our provider portal.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2021 American Medical Association. All rights reserved.