We'll soon be moving to the Availity® provider portal. Learn more in the Availity provider portal FAQ (PDF).


Register for web tools

Availity Essentials is Blue Cross Blue Shield of Michigan and Blue Care Network’s provider portal. Through our provider portal, you can:

  • Check member eligibility and benefits
  • Determine if an authorization or referral is required for a specific procedure and patient and link to the appropriate application to submit the request
  • Submit clinical editing appeals, including scanning and uploading related documents
  • Check claim status
  • View remittance advice and vouchers (sometimes called explanation of benefits or explanation of payment statements) 
  • Access Blue Cross and BCN resources and applications

Registering for our provider portal

The last day to access Provider Secured Services and web-DENIS is June 21, 2022. However, you can still request deactivation of Provider Secured Services IDs. Starting April 16, 2022, you must register for our new provider portal, Availity Essentials.  

  • Deactivation of Provider Secured Services IDs: Your administrative staff member’s access ID belongs to your office or facility. If that employee leaves, you should deactivate the ID.

    Fill out the Provider Secured Services ID Disconnect Form (PDF) to deactivate a user ID.


If your organization doesn’t have an Availity account

Your organization will need to designate an Availity administrator to register for our provider portal. Typically, this is an office manager. Your administrator will need the following information to start the process:

  • Basic information about your practice, including your federal tax ID and NPI

    Note: If your provider organization doesn’t have an NPI, go to Availity’s Register and Get Started with Availity Essentials, and select What should I know before getting started? and see the Atypical Providers section.

  • Permission from your organization’s legal authority, such as an owner or senior partner, to agree to Availity’s Organization Agreement on behalf of your organization

Here’s what your Availity administrator needs to do:

  1. Go to www.availity.com
    Tip: For live training, registration guidance and tips, see the resources on the Register and Get Started with Availity Essentials page.

  2. Choose Register, select Providers and follow the steps to complete your registration.
    Note: If you’re a billing service, select Billing Services.

  3. After you complete the registration process, you’ll receive email messages from Availity that include next steps and a temporary password. You can then begin adding other users to your organization.
    Note: Within Availity, refer to the Adding Users help topic to learn how your Availity administrators can add users — either one at a time or in a batch using a spreadsheet. You must be registered with Availity to view the help topic.

If your organization already has an Availity account

If you don’t currently have access to your organization’s Availity account but you need it for Blue Cross and BCN work, ask your organization’s Availity account administrator to give you access. If you don’t know who your Availity administrator is, see the Finding your provider portal administrator section.

Need help?

If you don’t have access to Availity or if you need help registering, call Availity Client Services at 1-800-AVAILITY (282-4548). Assistance is available 8 a.m. to 8 p.m. Eastern time Monday through Friday, excluding holidays.

Getting access to Blue Cross and BCN tools through our provider portal

After registering for Availity, your Availity administrator needs to take additional steps to give staff access to Blue Cross and BCN tools through Availity. Here’s more information:

To determine the roles to which users must be assigned in Availity to get access to specific tools, log in to Availity, choose Help & Training and search for “Availity Essentials roles for Blue Cross Blue Shield of Michigan and Blue Care Network” (be sure to include the quotes).

To access Blue Cross and BCN tools, log in to Availity, choose Payer Spaces and select the Blue Cross and BCN logo. The tools are available in the Applications tab.

Note: For Availity administrators of Risk-bearing Contracted Entities (RBCE), Medical Care Groups (MCG), Physician Organizations (PO), and Organized Systems of Care (OSC), refer to Getting Started with RBCE, MCG, PO, OSC Self-Service Tools.

Finding your provider portal administrator

If you already have access to Availity, follow these steps:

  1. Log in to Availity.
  2. Select your name (in the top navigation) and select My Account.
  3. Select Organization(s).
  4. Select Open My Administrators.

If you don’t have access to Availity, call Availity Client Services at 1-800-AVAILITY (282-4548). Assistance is available 8 a.m. to 8 p.m. Eastern time Monday through Friday, excluding holidays.