Learn more about patient experience resources

The Centers for Medicare & Medicaid Services continues to emphasize the importance of the patient experience in all their programs. Blue Cross Blue Shield of Michigan and Blue Care Network administer the Clinician and Group Consumer Assessment of Healthcare Providers and Systems^®, or CG-CAHPS, a nationally recognized survey that's widely used to collect data about patient experiences and monitor provider performance.

We’ve added a page on our Provider Resources site to provide more details about the CG-CAHPS survey and our patient experience resources, including our Provider Experience podcast series. (To read more about the podcasts, see this article in the current issue of The Record.)

You can find the Provider Experience page on the Member Care tab. To get there:

1. Log in to our provider portal at availity.com.**
2. Click on Payer Spaces on the Availity menu bar.
3. Click on the BCBSM and BCN logo.
4. Click on Secure Provider Resources (Blue Cross and BCN) on the Resources tab.
5. Click on Patient Experience on the Member Care tab.

CAHPS^® is a registered trademark of the Agency for Healthcare Quality and Research, or AHQR.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.