Farewell, web-DENIS; hello, Availity Essentials

As we announced in the November issue, beginning Dec. 16, you’ll no longer be able to log in to Provider Secured Services or web-DENIS.

If you’re new to Availity^® Essentials or if you’d like to brush up on how to best use the tools in our new provider portal, you can register for webinars and view recordings of prior webinars on the Get Up to Speed with Training** website.

Tip: When you need help using our new provider portal, your first step should be to call 1-800-AVAILITY (282-4548). Help is available from 8 a.m. to 8 p.m. Eastern time, Monday through Friday (excluding holidays). When you call, ask for an Availity Client Services, or ACS, ticket number. This number is helpful if the call doesn’t resolve your problem and follow-up assistance is needed.

Want to know what’s new on our provider portal?

Check out the Provider Portal Change and Status Updates document for new provider portal improvements, features and functionality, and issues we’re working to address. Here’s how to find it:

1. Log in to our provider portal (availity.com**).
2. Click on Payer Spaces on the menu bar, and then click on the BCBSM and BCN logo.
3. Click on the News and Announcements tab.
4. Click on Provider Portal Change and Status Updates.

Watch for additional announcements

Continue to read our provider alerts within the Blue Cross and BCN Payer Space in Availity Essentials, for the latest information on the retirement of Provider Secured Services and web-DENIS. We’ll post an alert if there are any changes to the date listed in this article.

Here’s how to find provider alerts within Availity Essentials.

1. Click on Payer Spaces on the menu bar.
2. Click on the BCBSM and BCN logo.
3. Click on the Resources tab.
4. Click on Secure Provider Resources (Blue Cross and BCN).
5. Click on Read Alerts.

You can make the Provider Resources site a favorite by clicking on the heart icon next to Secure Provider Resources (Blue Cross and BCN) in Step 4 above. Once you’ve done this, you’ll find a link to Provider Resources when you click on My Favorites in the top menu bar.

Here are recent notices about the retirement of Provider Secured Services and web-DENIS:

• Provider alert: Eligibility and benefits functionality retires from web-DENIS on Nov. 18
• November Record article: Final Provider Secured Services and web-DENIS retirement dates announced along with Availity enhancements

Read the November Record article for earlier retirement notices.

Resources

• Register for Availity Essentials.** Learn more at Get Started with Availity Essentials.**
• Learn how to use Availity Essentials on Get Up to Speed with Training.**
• Check out our frequently asked questions about transitioning to the Availity^® provider portal.
• Need help? Call Availity Client Services at 1-800-AVAILITY (282-4548), from 8 a.m. to 8 p.m. Eastern time, Monday through Friday (excluding holidays). Request an ACS ticket number for reference in case this call doesn’t resolve your problem and follow-up assistance is needed.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.