Training tips and opportunities: resources to help make your job easier

This is the third article in a series designed to make you aware of the training resources available to health care providers and how to access them. This month we’ll highlight the different types of provider resources we offer and tell you where to find them.

Educational events
We offer many learning opportunities to help our provider community stay informed about our latest products, policies and procedures. These sessions, which include webinars, classes and forums, are often promoted in The Record and on web-DENIS.

Here are a few of our upcoming events:

• The ICD-10 educational presentations
• The 2015 Michigan Hospital Networking sessions
• The annual hospital forum in Frankenmuth

Online resources
Provider materials, including job aids, forms and training materials, are available on bcbsm.com. Here are some of the resources you can find on our public website at bcbsm.com/providers:

• Value Partnerships: Learn about our Physician Group Incentive Program, Collaborative Quality Initiatives and other innovations that are transforming health care.
• Provider Secured Services: Sign up for access to online Blue Cross applications that make your job easier.
• Medicare Advantage: Reference the Medicare Plus BlueSM PPO Manual and other materials in our provider toolkit.
• Newsletters: View or subscribe to our provider newsletters, and receive updates by email.
• Pharmacy resources: Drug lists, prior authorization and step therapy programs are available under the Help tab under Plan Documents and Forms.
• Contact Us: Click this link in the upper right corner of the home page to find the help you need.

You can find additional useful documents when you log in to Provider Secured Services. Click on web-DENIS and then BCBSM Provider Publications and Resources, and here’s what you’ll find:

• Provider manuals
• Fee schedules and fee changes
• Newsletters and resources — with current and archive issues of provider newsletters, training presentations, frequently used forms and much more

eLearning resources
We’ve created online video presentations to cover a broad range of topics, from Blue Cross products to our business processes.

Here are a few presentations available to view:

• Where to find Blues members’ cost share Information
• Blue Cross^® Metro Detroit EPO and HMO
• web-DENIS: New display for coinsurance max

Additional presentations are available within BCBSM Provider Publications and Resources. Click on Newsletters & Resources and then click on Provider Training and scroll down to eLearning.