New Health e-Blue^SM site allows you to manage patient care for Blue Cross individual and group patients

The new BCBSM Health e-Blue^SM site for our individual and group members is now operational and accessible through our Provider Secured Services portal.

Health e-Blue is an online tool designed to make the process of managing diagnosis gaps and treatment opportunities easy and efficient for providers.

Previously available for Medicare Advantage PPO and Blue Care Network patients, Health e-Blue has been expanded to include individual and group patients.

Existing Medicare Advantage PPO and BCN Health e-Blue users have received automatic access to commercial BCBSM Health e-Blue. If you don’t have current access to Health e-Blue, sign up today.
The following provider types can be granted access to Health e-Blue:

• BCN primary care physicians and medical care group administrators
• Blue Cross physicians and physician organizations from the following specialties:
• Adult medicine
• Family medicine 
• Family practice 
• General practice 
• Geriatric medicine 
• Health clinic practice 
• Internal medicine 
• Nurse practitioner 
• Osteopathy
• Pediatrics 
• Physician assistant 

The following are key items to note about BCBSM Health e-Blue:

• There’s a user’s guide available in the Resources and Training section of Health e-Blue.
• Diagnosis gaps will be updated every 30 days. Treatment opportunities will update every 60 days. Alerts will be posted on BCBSM Health e-Blue when each refresh takes place. In the future, a monthly refresh and retrieval schedule will be posted.
• Health e-Blue allows users to enter a 2013 date of service for a 2014 diagnosis gap. Ensure that you are entering a 2014 date of service to properly close a 2014 diagnosis gap. If a prior year date of service is entered for a 2014 diagnosis gap, the gap will not be closed.
• Click on the Feedback button found in the upper right of each screen to send comments or ask question about Health e-Blue.
• Before using the Feedback button, verify the correct product line — Blue Cross, BCN or Medicare Advantage PPO. You’ll find it listed near the upper left of each page in small, blue font. If necessary, you’ll be contacted for more information related to your comment or question within 72 hours. A response will be returned via a secure email. Click on Yes to open the email. It may take longer to respond to questions that require investigation and corrective action.

Training opportunities
Provider training webinars were offered in August 2014. If you were unable to attend one of these webinars, but would still like to learn more about BCBSM Health e-Blue, contact your provider consultant who can assist you with training.

Web-DENIS expands to include individual and group patient gaps in care
In addition to the launch of BCBSM Health e-Blue, web-DENIS enhancements make it easier to identify patient gaps in care for individual and group patients. Clicking on a member care alert will open a page in web-DENIS that displays a printable list of diagnosis gaps and treatment opportunities by patient.

When you click on an individual or group diagnosis gap or treatment opportunity from the list, you’ll be directed to the Blue Cross Health e-Blue home page if you have access to the site. Once in Health e-Blue, you may navigate to the Diagnosis Evaluation panel or Treatment Opportunities by Condition/Measure panel to close patient gaps.

If you have questions about Health e-Blue, reference our frequently-asked-questions document in the Resources section of BCBSM Health e-Blue, or contact your provider consultant.