Availity administrators: Ensure access to e-referral and Health e-Blue tools within Availity

We wrote about this topic in the May Record but are including information about it in the Update as well in case you or your staff missed it. As communicated in an article in the March-April issue of this newsletter, Availity is replacing web-DENIS. June 21 is the last day to access both web-DENIS and Provider Secured Services.

Your Availity^® administrator needs to take action to set up access to e-referral and (if appropriate) Health e-Blue℠. This will ensure users can access these tools through Availity Essentials.

• The e-referral tool is used to submit requests for referrals and authorizations.
• The Health e-Blue tools provide patient health reporting on conditions, treatment opportunities, pharmacy claims, diagnosis gaps and more.

Assigning an Availity administrator
Each organization (office, practice or facility) must have at least one Availity administrator. Administrators handle access for other Availity users; users can’t set up their own access. The provider alerts linked below describe how to identify the Availity administrator for your organization.

Be sure your Availity administrator sets up access to these tools for all users who need to obtain information for patients who have coverage through Blue Cross Blue Shield of Michigan and Blue Care Network.

If your Availity administrator doesn’t take action, users of these tools won’t be able to access them through Availity and may receive error messages when they try.

Setup instructions
To view step-by-step setup instructions for Availity administrators, see the following provider alerts:

• Availity^® administrators: Set up the e-referral tool within Availity
• Availity^® administrators: Set up Health e-Blue℠ tools within Availity

The following videos also show the setup steps:

• Getting Started with e-referral on Availity Essentials
• Getting Started with Health e-Blue on Availity Essentials

Additional information
See the Welcome to Availity special edition newsletter to learn more about Availity.

Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.