How to read your explanation of benefits statement

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Michigan Health Insurance – Customer Service – How To

If you’re a Blue Cross Blue Shield of Michigan or Blue Care Network member, this information will show you how to read your explanation of benefits statement.

When you get medical or dental care, the facility or health care professional files a claim to your insurance carrier for the services. When this happens, we'll send you an explanation of benefits, or EOB, statement.

Your EOB shows you the costs associated with the services you received. You’ll see what was billed, any discounts, what we paid and what you pay.

Your medical EOB will look different than your dental EOB. Select one below to read about what you'll find on each statement.

If you still have questions, please call the Customer Service number on the back of your Blue Cross ID card or your EOB and we'll help.

Tip: Remember you can always view your EOBs online through your account at