How to keep your coverage accurate and up to date

Who is this for?

Michigan Health Insurance – Customer Service – How To

If you're a Blues member, this information can help you learn how to make changes to your information.

We’ll always be sure to let you know about changes to your health care benefits. If anything changes with your account, we’d like you to let us know, too. That way, you’ll be sure to get all the coverage you’re entitled to. 

Please let us know within 30 days of any changes to your information like:  

  • Adding or removing someone from your plan
  • Beginning a COBRA plan
  • Changing your name or address
  • Changes to your contract
  • Canceling or reinstating your policy
  • Making changes to your health spending account

If you buy your own insurance

We don't have a copy of the individual change of status form available on the site right now. So instead, you'll need to call to make changes. Check your Blue Cross ID card to find out who you need to call.

  • If your ID starts with XYE, JXI, or XYW, you'll need to make changes on the website or call 1-800-318-2596.
  • If your ID starts with XYB, XYH or XYG, you'll need to contact your agent or call the number on your member ID card.

If you get your insurance through your employer

If you need to change your plan

You can change your health coverage if you need to. This can be done during open enrollment or a special enrollment period. You can make changes to your plan during special enrollment if you've had certain changes in your life.