How do online doctor visits work with my Blue Cross plan?

Who is this for?

Michigan Health Insurance – Customer Service – How To

If your Blue Cross plan includes 24/7 online health care through Amwell™, powered by American Well®, this information will help you learn how to use it.

There’s never a convenient time to get sick. Now you can get 24/7 online health care for minor illnesses from your computer, tablet or smartphone.  

Who can use 24/7 online health care?

Log into your account at and look under What's Covered. Then see if your plan covers online visits through Amwell™, powered by American Well®. HMO members should check under PCP visits in What's Covered.

If your Blue Cross plan covers virtual doctor visits, you or anyone on your plan can use the service.

It isn't covered by Medicare or Medicaid plans.

When to use the service

You can use it for minor illnesses such as:

  • Sinus and respiratory infections
  • Colds, flu and seasonal allergies
  • Eye irritation or redness
  • Strains and sprains
You can even get a prescription from your online doctor if you need it.

Save time and money

Your primary doctor is still your best option for treatment. Many have evening, weekend or online appointments.

But 24/7 online health care can be helpful when your own doctor isn't available because it is: 

  • Convenient. You don’t have to leave your home to get medical care. If you’re traveling, you can access an online doctor almost anywhere in the U.S. View this map for information on where you can find online doctors.
  • Affordable. If it’s covered by your Blue Cross plan, these visits cost the same or less than a regular office visit.
  • Quick. The average wait time is about 3 minutes and the average call is about 10 minutes, although a doctor will spend as much time as necessary.
  • Easy. Once you’ve used the service, you can use your account at to track all of your claims information. 

Create an Amwell account to get started

  1. Download the Amwell app from your smartphone or tablet using the App Store® or Google PlayTM.. From your desktop, access a doctor via the web.
  2. Add your Blue Cross or Blue Care Network health care plan information.
  3. Enter the service key BCBSM when registering for your account. You may be charged incorrectly if you don’t enter your plan information and service key.
  4. Then choose the available doctor who’s right for you.

You can also call 1-844-733-3627 to enroll or if you need help.

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