How can I check the status of my claim?

You have two options for checking the status of your claim: 

Online

1. Log in to Member Secured Services.
2. Click Claims Summary under the Coverage and Claims section.

Over the phone

1. Before you call, gather the following information:
   • Your health insurance contract number, as shown on your ID card
   • Your daytime phone number, including your area code
   • The name of the health care professional who provided the service
   • The date the service in question was performed
2. Call the number on the back of your ID card to talk to one of our customer service representatives. 

Don’t have your ID card handy? Visit the Contact Us page to find out how else you can get a hold of us.