Browse by Topic

Browse by Plan Type

Other Help

Not finding what you need in this section for members and insurance shoppers? Check out our other help sections below.

How can I check the status of my claim?

Who is this for?

Michigan Health Insurance - Customer Service - How can I check the status of my claim?

Whether you're a health care provider who has submitted a claim to us or you've submitted one yourself, this will tell you how to check the status.

You have two options for checking the status of your claim: 

Online

  1. Log in to your account at bcbsm.com.
  2. Click Claims in the blue bar at the top of the page.

You'll see the status of your recent claims in the Claims Summary table. If you're looking for a specific claim, you can filter by date, patient, plan type and more using the Narrow Your Search tool in the left-hand column.

Over the phone

  1. Before you call, gather the following information:
    • Your health insurance contract number, as shown on your ID card
    • Your daytime phone number, including your area code
    • The name of the health care professional who provided the service
    • The date the service in question was performed
  2. Call the number on the back of your ID card to talk to one of our customer service representatives. 

Don’t have your ID card handy? Visit the Contact Us page to find out how else you can get a hold of us.

Was this content helpful?

Rate it

Submit >

One site. One stop.

Managing your health plan online
has never been easier. On the new bcbsm.com, all your account information is in one place and personalized, so it's more useful.
Even better, you can access it anytime, anywhere, from your mobile device.

I’d like to register

Log in to my account

©1996-2014 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan.

State and Federal Privacy laws prohibit unauthorized access to Member's private information. Individuals attempting unauthorized access will be prosecuted.

Site Map  |  Feedback  |  Important Legal and Privacy Information

Explanation of Level A Conformance
Better Business Bureau Online Seal of Reliability