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Claims FAQ
Who is this for?
This information can help you if you're planning on visiting a doctor outside of your network and will need to submit your own claims. Select a question from the list below to learn more.
- What is a claim?
A claim is a request to be paid for a health care service. - How do I submit a claim?
Need to submit a claim? Just follow these few simple steps. - How do I submit a claim if I’m outside the U.S.?
If you receive health care services while traveling outside the United States, learn how you can get reimbursed. - How can I check the status of my claim?
Learn about your options for checking the status of a claim you submitted. - What is Master Medical?
Get information about Master Medical, a plan that helps you pay for the services your basic health care plan doesn’t cover. - How do I submit a Master Medical claim?
Our new process of submitting Master Medical claims is faster and easier. Learn what you need to do to get your claim processed. - What do my receipts need to have on them?
To help us process your claim quickly, we've put together a list of what to include when you submit your receipts and claims forms. - Can I see a sample receipt?
Take a look at samples so you know what to look for in your own receipts. - How long do I have to submit a Master Medical claim?
After you receive a health care service that you’ll need to be reimbursed for, you have until 180 days after the end of that year to submit a claim. - How can I check the status of my Master Medical claim?
You can use our online inquiry form to check the status of your Master Medical claim. - Can my family use the same claims form?
You will want to fill out one claim form for yourself and each person in your family. - Can I use the same claims form for multiple claims?
You’ll need separate claims for each type of service you want to be reimbursed for.
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