Mental and behavioral health services

Who is this for?


If you're a Blue Care Network plan member, this information will help you learn more about mental and behavioral health services.

Blue Care Network plan members can call 1-800-482-5982, 24 hours a day, seven days a week to access mental and behavioral health services. These services are for people struggling with substance abuse or behavioral health conditions. A care manager will evaluate your needs and arrange for services. You don't need a referral from your primary care physician.

Because we value your personal privacy, our behavioral health services are provided only with your permission so that we can coordinate your care with your doctor.

The following table provides information regarding what you should do when you call to make an appointment.

Type of Care Description Time Frame What you need to do
Routine office visits Help you with a variety of life adjustment issues that aren't life-threatening Within 10 days Tell your behavioral health care manager of any special needs to ensure appropriate referral.
Urgent care A condition that's not life-threatening, but requires face-to-face contact within a short period of time, such as depression Within 48 hours Contact your behavioral health care manager to make sure you get quick service.
Emergency care for conditions that are not life-threatening A condition that requires immediate attention to prevent deterioration of your state of mind, which left untreated could jeopardize your safety Within 6 hours Contact your behavioral health care manager to ensure rapid referral.
Emergency care for life-threatening conditions A condition that requires immediate intervention to prevent death or serious harm to you or others Immediately Seek help at the nearest emergency room or call 911. Contact your primary care physician within 24 hours.

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