Nondiscrimination notice

What is this about?

This page discusses our nondiscrimination policy. It also provides relevant contact information if you want to file a civil rights complaint.

Blue Cross Blue Shield of Michigan and Blue Care Network comply with Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. 

Blue Cross Blue Shield of Michigan and Blue Care Network provide free auxiliary aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and information in other formats. We also provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, call the Customer Service number on the back of your card. If you aren’t already a member, call 877-469-2583 or, if you’re 65 or older, call 888-563-3307, TTY: 711.

Here’s how you can file a civil rights complaint

If you believe that Blue Cross Blue Shield of Michigan or Blue Care Network has failed to provide services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail, fax, or email with: 

Office of Civil Rights Coordinator
600 E. Lafayette Blvd., MC 1302
Detroit, MI 48226
Phone: 888-605-6461, TTY: 711
Fax: 866-559-0578
Email: CivilRights@bcbsm.com

If you need help filing a grievance, the Office of Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health & Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal website, or by mail, phone, or email at: 

U.S. Department of Health & Human Services
200 Independence Ave
S.W., Washington, D.C. 20201
Phone: 800-368-1019
TTD: 800-537-7697
Email: OCRComplaint@hhs.gov

Complaint forms are available on the U.S. Department of Health & Human Services Office for Civil Rights website.

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Questions?

Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-482-3787 or email privacy@bcbsm.com. Don't include any protected health information in your email. 

Other issues: For customer service, call the number on the back of your member ID card or 1-313-225-9000.