How we handle overpayments by members

What is this about?

This information is for members who have overpaid for their coverage. Overpayments are credited automatically, unless you request a refund.

If you have active coverage with us, all overpayments will automatically apply toward your next bill as a credit.

To receive a refund instead, call the customer service number on the back of your Blue Cross ID card. Our customer service representative can explain the status of your account and issue a refund if appropriate.

If you no longer have active coverage with us, all overpayments will automatically be sent to the mailing address on your account as a refund.

If you have questions, call the number on the back of your Blue Cross ID card.

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Questions?

Privacy issues: To report a concern or if you think your protected health information has been compromised, please call 1-800-482-3787 or email privacy@bcbsm.com. Don't include any protected health information in your email. 

Other issues: For customer service, call the number on the back of your member ID card or 1-313-225-9000.