Quality and Safety
Blue Cross Blue Shield of Michigan and Blue Care Network are dedicated to making sure your health care is high-quality and safe. We do that by:
- From your plan. We collect a lot of data on health care services. We use this data to improve your health care by researching how much these services cost, how they’re used and how effective they are. For example, we recently sponsored a study that improved the appropriate use of cardiovascular imaging.
- From your doctors. Health care professionals have to meet strict standards to join our network. We work with them to make sure they continue to provide you with excellent service.
- From us. We pay attention to the accuracy and timeliness of claims, inquiry and membership processing to make sure you’re getting the best customer service possible.
Putting your safety first
We support efforts to make your health care safer by:
- Teaching you to be an active guardian of your own care
- Advising doctors about safe practices
- Putting safeguards in place to protect you from drug interactions and side effects
- Developing internal risk management systems
Working together for you
Here are some of the groups we've worked with to improve the quality and safety of your care:
- Greater Flint Health Coalition
- Greater Detroit Area Health Council
- Hospital Compare tool provided by the U.S. Department of Health and Human Services and the Centers for Medicare and Medicaid Services (CMS)
- Michigan Cancer Consortium
- Michigan Quality Improvement Consortium
- Southeast Michigan Diabetes Outreach Network
- The Leapfrog Group