Secured Services Requirements

Eligibility requirements

Provider Secured Services is a free service for physicians and facilities that participate with Blue Cross Blue Shield of Michigan, Blue Care Network and Michigan Medicaid. Nonparticipating physicians and facilities can also use it as long as they enroll with us.

If your office needs to enroll with the Blues, you can register on our provider enrollment page.

Note: Out-of-state providers and facilities don’t qualify for Provider Secured Services at this time.

Technical requirements

Your computer must meet these requirements to access Provider Secured Services:


  • Processor: 1 GHz minimum, for optimal response time 
  • Memory (RAM): Windows 2000 and Windows XP — 256 MB of RAM or more is recommended; 128 MB minimum 
  • Hard disk: 10 MB free disk space (more if running other applications, like e-mail) 
  • Connection: T-1, DSL or cable modem connection recommended. Dial up to Internet connection will reduce response times. 


You must have one of the following:

  • Windows 2000 Professional* 
  • Windows XP Home or Professional* 
  • Adobe Acrobat Reader 9.0 or greater 

* Other operating systems may work but are not supported by our help desk


You must have 128-bit encryption in:

  • Microsoft Internet Explorer 7.0 or greater. 

Questions? We can help!

If you're having trouble signing in or using Provider Secured Services, please call our help desk at 1-877-258-3932. The help line is available Monday through Friday from 8:00 a.m. to 8:00 p.m.

Contact Provider Secured Services

Call 1-877-258-3932, 8 a.m. to 8 p.m., Monday through Friday. 

Do you have IDs that aren't being used?

You can reassign existing Provider Secured Services IDs. It's faster than requesting a new one. If you're not sure, the next time a new staff member needs access call 1-877-258-3932.

If you have an ID that can be reassigned, fill out this form: Provider Secured Services ID Reassignment (PDF). We'll contact the new user within five business days.

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State and Federal Privacy laws prohibit unauthorized access to Member's private information. Individuals attempting unauthorized access will be prosecuted.

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