If you have a Provider Secured Services account, you can simply log in to check a past preauthorization submission and skip our automated system. You can also call our system to reach a representative. Please keep in mind, you'll need to go through the prompts before you're connected to one.

Note: We respond to nonurgent preauthorizations 15 days after receiving them. For urgent requests, we respond within 72 hours.


For physicians and professionals: 1-800-344-8525


Before you call:


When you call:

  1. Say “eligibility and benefits.”
  2. Enter the following information:
    • Your BCBSM PIN or 10-digit national provider identifier 
    • Your specialty
    • The member’s contract number, date of birth, the spelling of their first name and their ZIP code
  3. Listen to the member’s contract information.
  4. Say "eligibility and benefits."
  5. Listen to the member’s cost-share information.
  6. Say the benefit you want to learn more about. You can find a list of options within the Professional Providers List of Benefits (PDF).
  7. Once the system has read through the entire benefit, say "representative" to reach someone who can help. You’ll need to wait for the system to finish speaking before saying "representative." Otherwise, you could be disconnected.