You can use our automated system to reach a representative to discuss your claim's outcome. Just keep in mind you'll need to go through the prompts before you're connected to someone.
Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Vision and hearing providers: 1-800-482-4047
Federal Employee Program providers and facilities: 1-800-840-4505
When you call:
- Say "claims" when the system asks why you're calling.
- Answer the prompts about your patient and whether you provided care in Michigan.
- Enter the following information:
- Your 10-digit national provider identifier, BCBSM PIN or facility code
- The member’s contract number, date of birth, the spelling of their first name and their ZIP code
- Say "yes" when asked if you have additional questions about the determination of the claim.
- Tell the system the date of service.
- You will then be transferred to the servicing center for assistance.