You can use our automated system to reach a representative to discuss your claim's outcome. Just keep in mind you'll need to go through the prompts before you're connected to someone.


Physicians and professionals: 1-800-344-8525

Hospitals or facilities: 1-800-249-5103

Vision and hearing providers: 1-800-482-4047

Federal Employee Program providers and facilities: 1-800-840-4505


When you call:

  1. Say "claims" when the system asks why you're calling.
  2. Answer the prompts about your patient and whether you provided care in Michigan.
  3. Enter the following information:
    • Your 10-digit national provider identifier, BCBSM PIN or facility code
    • The member’s contract number, date of birth, the spelling of their first name and their ZIP code
  4. Say "yes" when asked if you have additional questions about the determination of the claim.
  5. Tell the system the date of service.
  6. You will then be transferred to the servicing center for assistance.