You can use our automated system to reach a representative to discuss your claim's outcome. Just keep in mind you'll need to go through the prompts before you're connected to someone.
Physicians and professionals: 1-800-344-8525
Hospitals or facilities: 1-800-249-5103
Vision and hearing providers: 1-800-482-4047
Federal Employee Program providers and facilities: 1-800-840-4505
When you call:
- Say "claims" when the system asks why you're calling.
- Answer the prompts about your patient and whether you provided care in Michigan.
- Enter the following information:
- Your 10-digit national provider identifier, BCBSM PIN or facility code
- The member’s contract number, date of birth, the spelling of their first name and their ZIP code
- Say "no" when the system asks if you're calling about the status of a claim.
- Say "voucher" when asked if you've received a voucher.
- Listen to the list of reasons to discuss your claim, and choose your option from one of the following:
- Say "payment" for payment other than anticipated.
- Say "rejection" for a rejected claim.
- Say "adjustment" for accounts receivable.
- Say "follow-up" to follow up on a claim's status.
- Say "recovery" for claims recovery.
- Say "representative" to reach someone who can help. You’ll need to wait for the system to finish speaking before responding. Otherwise, you could be disconnected.