Contact Us

For general questions about your Blue Cross coverage, find out who you should contact below. For information about your prescription, dental or vision coverage, visit the Office of Retirement Services.

TTY users can reach any number here by dialing 711. 

General questions
Medicare Plus BlueSM Group PPO Blue Cross Blue Shield of Michigan
MPSERS Medicare Plus Blue Group PPO
P.O. Box 441790
600 E. Lafayette Blvd. 
Detroit, MI 48226-1790		 1-800-422-9146

8:30 a.m. to 5 p.m. Eastern time
Monday through Friday

Blue Preferred® PPO

 Blue Cross Blue Shield of Michigan
Attention: MPSERS
232 S. Capitol Ave.
Lansing, MI 48933-1504

1-800-422-9146

8:30 a.m. to 5 p.m. Eastern time
Monday through Friday
BCN AdvantageSM HMO-POS  

1-800-450-3680

8 a.m. to 8 p.m. Eastern time
Monday through Friday

Blue Care Network HMO

   1-800-662-6667

8 a.m. to 5:30 p.m. Eastern time
Monday through Friday

BlueCard®  PPO providers
(outside Michigan)

   1-800-810-BLUE (2583)

TruHearingTM

 https://www.truhearing.com/MPSERS

1-855-205-6305
8 a.m. to 8 p.m.

Monday through Friday
Medicare
 Centers for Medicare & Medicaid Services
7500 Security Blvd.
Baltimore, MD 21244-1850
medicare.gov

1-800-MEDICARE (633-4227)
TTY users should call 1-877-486-2048

24 hours a day, 7 days a week