Member Services locations

Have Medicare product questions?

You can meet with a Medicare representative who is licensed to sell Medicare Advantage plans by visiting one of our Member Services locations. Find addresses and hours of operation below.

Detroit

500 E. Lafayette Blvd.
Detroit, MI 48226

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday

Flint

4520 Linden Creek Parkway, Suite A
Flint, MI 48507

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday

Grand Rapids

86 Monroe Center N.W.
Grand Rapids, MI 49503

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday
Closed for lunch 12:30 to 1:45 p.m.

Holland

151 Central Ave.
Holland, MI 49423

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday
Closed for lunch 12:30 to 1:45 p.m.

Lansing

232 S. Capitol Ave.
Lansing, MI 48933

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday

Marquette

415 S. McClellan Ave.
Marquette, MI 49855

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday


Portage

8175 Creekside Drive, Suite 100
Portage, MI 49024

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday

Southfield

20500 Civic Center Drive
Southfield, MI 48076

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday

Traverse City

202 E. State St.
Traverse City, MI 49684

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday

Utica

6100 Auburn Road
Utica, MI 48317

Hours of operation:
9 a.m. to 5 p.m. Monday through Friday

H9572 S5584_W_Apr14BCBSMAdvWeb Pending CMS Approval

Important information about these plans

Medicare Plus Blue and Prescription Blue are PPO and PDP plans with a Medicare contract. Enrollment in Medicare Plus Blue and Prescription Blue depends on contract renewal.

Medicare Plus Blue PPO

Medicare Plus Blue PPO is available to all Medicare beneficiaries who are Michigan residents and are entitled to receive services under Medicare Part A and enrolled in Part B.

With the exception of emergency or urgent care, it will cost more to get care from non-plan or non-preferred providers. Your responsibility will be greater out-of-network when the out-of-network coinsurance is based on the Medicare-allowed amount and the contracted amount is lower. You may receive services from any provider who accepts Original Medicare. Your out-of-pocket costs will be lower if you choose a network provider. To find a network provider, visit http://www.bcbsm.com/medicare/find-a-doctor/.

Prescription Blue PDP

Prescription Blue PDP is available to all Medicare beneficiaries who are Michigan residents entitled to receive services under Medicare Part A and/or enrolled in Part B.

Medicare Plus Blue PPO and Prescription Blue PDP

Premiums vary by county. You must continue to pay your Medicare Part B premium. You may enroll in only one Part D plan at a time.

Limitations, copayments and restrictions may apply.

Our network includes approximately 2,400 Michigan retail pharmacies, representing approximately 98 percent of all Michigan pharmacies. Nationwide, most chain pharmacies are in our network, as well as long-term care and home infusion pharmacies and Indian/Tribal/Urban (Indian Health Service) pharmacies.

In general, benefits are only available at contracted network pharmacies. Plan drugs may be covered in special circumstances; for instance, illness while traveling outside of the plan's service area where there is no network pharmacy. You may have to pay more than your normal cost-sharing amount if you get your drugs at an out-of-network pharmacy. Quantity limitation and restrictions may apply. In addition, you will likely have to pay the pharmacy's full charge for the drug and submit documentation to receive reimbursement from Blue Cross Blue Shield of Michigan. For additional information on network pharmacies, please call Member Services at 1-877-241-2583, 8 a.m. to 9 p.m. Eastern time, Monday through Friday, Feb. 15 through Sept. 30, with weekend hours Oct. 1 through Feb. 14. TTY users call 711. Certain services available 24/7 through our automated telephone response system. You may also write to: Blue Cross Blue Shield of Michigan, 600 E. Lafayette Blvd., Mail Code X521, Detroit, MI 48226.

If you decide to have your plan premium withheld from your Social Security check or deducted from your checking or savings account, it may take up to three months for the automatic deduction to begin. If your premium amount is currently withheld from your Social Security check or deducted from your checking or savings account and you wish to receive a monthly bill instead, the change may also take up to three months to become effective. During this time, you will be responsible for paying your premium.

The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Benefits, formulary, pharmacy network, premium and or copayments/coinsurance may change on Jan. 1 of each year.

Medicare beneficiaries may enroll in Medicare Plus Blue PPO or Prescription Blue PDP through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. BCBSM does not control Medicare's website and is not responsible for its content. You may only enroll in Medicare Plus Blue PPO or Prescription Blue PDP during specific times of the year.

For more information, please contact Blue Cross Blue Shield of Michigan at 1-888-563-3307. TTY users call 711. Hours are: 8 a.m. to 9 p.m. Eastern time, Monday through Friday, Feb. 15 through Sept. 30, with weekend hours Oct. 1 through Feb. 14.

LegacySM Medigap

Legacy Medigap offers access to any hospital, doctor or other health care provider in the U.S. or its territories that accepts Medicare assignment. The plan does not require members to use a specified provider network. Legacy Medigap is a Medigap health insurance policy administered by Blue Cross Blue Shield of Michigan. Neither Blue Cross Blue Shield of Michigan nor agents authorized to sell Blue Cross Blue Shield of Michigan policies are connected with Medicare.