Are you a current Medicare member?

Select your plan type below for contact information and hours.

Looking for individual coverage? Call us!

1-888-563-3307

8 a.m. to 9 p.m. Monday through Friday, Feb. 15 through Sept. 30,
with weekend hours Oct. 1 through Feb. 14.

TTY users call 711.


Current individual and group members, scroll down for contact information.


Other Important Information


Current members

Medicare Plus Blue PPO

For questions or information, call 1-877-241-2583 (TTY 711)

Hours of operation: 8 a.m. to 8 p.m. Eastern time, Monday through Friday, with weekend hours Oct. 1 through Feb. 14.

Write to:
Blue Cross Blue Shield of Michigan
Medicare Plus Blue PPO
Member Service Inquiry Dept.
Mail Code X521
600 East Lafayette
Detroit, MI 48226-2998

Back to top

Medicare Plus Blue Group PPO

For questions or information, call 1-866-684-8216 (TTY 711)

Hours of operation: 8:30 a.m. to 5 p.m., Eastern time, Monday through Friday, with extended hours Oct. 7 through Feb. 14 from 8 a.m. to 8 p.m., Eastern time, seven days a week.

Write to:
Blue Cross Blue Shield of Michigan
Medicare Plus Blue Group PPO
Member Service Inquiry Dept.
Mail Code X521
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Back to top

Michigan Public School Employees Retirement System Medicare Plus Blue PPO

For questions or information, call 1-800-422-9146 (TTY 711)

Hours of operation: 8:30 a.m. to 5 p.m., Eastern time, Monday through Friday with extended hours of operation Oct. 7 through Feb. 14 from 8 a.m. to 8 p.m., Eastern time, seven days a week.

Write to:
Blue Cross Blue Shield of Michigan
MPSERS Medicare Plus Blue Group PPO
Member Service Inquiry Dept.
Mail Code X521
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Back to top

UAW Retiree Medical Benefits Trust Medicare Plus Blue PPO

For questions or information, call 1-888-322-5616 (TTY 711)

Hours of operation: 8 a.m. to 7 p.m., Eastern time, Monday through Friday with extended hours of operation Oct. 7 through Feb. 14 from 8 a.m. to 8 p.m., Eastern time, seven days a week.

Write to:
Blue Cross Blue Shield of Michigan
URMBT Medicare Plus Blue Group PPO
Member Service Inquiry Dept.
Mail Code X521
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Back to top

Prescription Blue PDP

For questions or information, call 1-800-565-1770 (TTY 711)

Hours of operation: 8 a.m. to 8 p.m., Eastern time, Monday through Friday.

Write to:
Blue Cross Blue Shield of Michigan
Medicare Prescription Blue PDP
Member Service Inquiry Dept.
Mail Code X521
600 East Lafayette
Detroit, MI 48226-2998

Back to top

Legacy Medigap

For questions or information, call 1-888-216-4858 (TTY 711)

Hours of operation: 9 a.m. to 5 p.m., Monday through Friday.

Write to:
Blue Cross Blue Shield of Michigan
Individual Customer Care Center
P.O. Box 44407
Detroit, MI 48244

You may also visit one of our walk-in Member Services centers.

Back to top

Other Important Numbers

Express Scripts® Home Delivery Pharmacy

1-800-903-8346 (TTY 1-800-758-1089), 8 a.m. to 12 a.m. Monday through Friday, 8 a.m. to 6 p.m. Saturday.

Walgreens Mail Service Customer Care Center

1-866-877-2392 (TTY 1-800-925-0178), 8 a.m. to 10 p.m. Monday through Friday, 8 a.m. to 5 p.m. Saturday and Sunday.

DME/P&O services or network providers

For information, call 1-877-241-2583 (TTY 711) Monday through Friday, 8 a.m. to 8 p.m., with weekend hours Oct. 1 through Feb. 14.

Reporting suspected Medicare fraud

To report Medicare-related fraud, call our confidential, dedicated Medicare Anti-Fraud Hot Line at 1-888-650-8136. TTY users should call 1-800-588-2711.

Back to top

Other Agencies

Medicare Helpline

1-800-633-4227 (TTY 1-877-486-2048). Available 24 hours a day, seven days a week or online at www.medicare.gov.

Michigan Medicare & Medicaid Assistance Program

1-800-803-7174

Social Security Administration

1-800-772-1213 (TTY 1-800-325-0778) or online at www.socialsecurity.gov.

Back to top

H9572 S5584_W_Apr14BCBSMAdvWeb Pending CMS Approval

Important information about these plans

Medicare Plus Blue and Prescription Blue are PPO and PDP plans with a Medicare contract. Enrollment in Medicare Plus Blue and Prescription Blue depends on contract renewal.

Medicare Plus Blue PPO

Medicare Plus Blue PPO is available to all Medicare beneficiaries who are Michigan residents and are entitled to receive services under Medicare Part A and enrolled in Part B.

With the exception of emergency or urgent care, it will cost more to get care from non-plan or non-preferred providers. Your responsibility will be greater out-of-network when the out-of-network coinsurance is based on the Medicare-allowed amount and the contracted amount is lower. You may receive services from any provider who accepts Original Medicare. Your out-of-pocket costs will be lower if you choose a network provider. To find a network provider, visit http://www.bcbsm.com/medicare/find-a-doctor/.

Prescription Blue PDP

Prescription Blue PDP is available to all Medicare beneficiaries who are Michigan residents entitled to receive services under Medicare Part A and/or enrolled in Part B.

Medicare Plus Blue PPO and Prescription Blue PDP

Premiums vary by county. You must continue to pay your Medicare Part B premium. You may enroll in only one Part D plan at a time.

Limitations, copayments and restrictions may apply.

Our network includes approximately 2,400 Michigan retail pharmacies, representing approximately 98 percent of all Michigan pharmacies. Nationwide, most chain pharmacies are in our network, as well as long-term care and home infusion pharmacies and Indian/Tribal/Urban (Indian Health Service) pharmacies.

In general, benefits are only available at contracted network pharmacies. Plan drugs may be covered in special circumstances; for instance, illness while traveling outside of the plan's service area where there is no network pharmacy. You may have to pay more than your normal cost-sharing amount if you get your drugs at an out-of-network pharmacy. Quantity limitation and restrictions may apply. In addition, you will likely have to pay the pharmacy's full charge for the drug and submit documentation to receive reimbursement from Blue Cross Blue Shield of Michigan. For additional information on network pharmacies, please call Member Services at 1-877-241-2583, 8 a.m. to 9 p.m. Eastern time, Monday through Friday, Feb. 15 through Sept. 30, with weekend hours Oct. 1 through Feb. 14. TTY users call 711. Certain services available 24/7 through our automated telephone response system. You may also write to: Blue Cross Blue Shield of Michigan, 600 E. Lafayette Blvd., Mail Code X521, Detroit, MI 48226.

If you decide to have your plan premium withheld from your Social Security check or deducted from your checking or savings account, it may take up to three months for the automatic deduction to begin. If your premium amount is currently withheld from your Social Security check or deducted from your checking or savings account and you wish to receive a monthly bill instead, the change may also take up to three months to become effective. During this time, you will be responsible for paying your premium.

The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Benefits, formulary, pharmacy network, premium and or copayments/coinsurance may change on Jan. 1 of each year.

Medicare beneficiaries may enroll in Medicare Plus Blue PPO or Prescription Blue PDP through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. BCBSM does not control Medicare's website and is not responsible for its content. You may only enroll in Medicare Plus Blue PPO or Prescription Blue PDP during specific times of the year.

For more information, please contact Blue Cross Blue Shield of Michigan at 1-888-563-3307. TTY users call 711. Hours are: 8 a.m. to 9 p.m. Eastern time, Monday through Friday, Feb. 15 through Sept. 30, with weekend hours Oct. 1 through Feb. 14.

LegacySM Medigap

Legacy Medigap offers access to any hospital, doctor or other health care provider in the U.S. or its territories that accepts Medicare assignment. The plan does not require members to use a specified provider network. Legacy Medigap is a Medigap health insurance policy administered by Blue Cross Blue Shield of Michigan. Neither Blue Cross Blue Shield of Michigan nor agents authorized to sell Blue Cross Blue Shield of Michigan policies are connected with Medicare.