How Do I Get Mental Health and Substance Use Disorder Services?
Blue Care Network plans cover or help pay for mental health and substance use disorder services. They’re part of your behavioral health coverage.
Here’s how to get those services, and find out what services are included in your benefits.
The National Committee for Quality Assurance, or NCQA, recommends following these time frames when you need mental health and substance use disorder services.
Help is just a phone call away. Call 1-800-482-5982, 24 hours a day, seven days a week. TTY users should call 711. You don’t have to talk to your PCP first.
A care manager will evaluate your needs and help with referrals for services.
You can get this information in your member account using our website or the Blue Cross mobile app. Just look under My Coverage.
Services are listed in two groups, mental health and substance use disorder. You can find out:
You can also look in the member handbook we sent you in the mail. If you need help finding it or have questions, call the Customer Service number on the back of your Blue Care Network ID card