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How to request personal records

Who is this for?

Michigan Health Insurance – Customer Service – How To

If you need access to protected health information, whether it’s your own or someone else’s, this information explains how you can request it.

If you want to know when you had your tonsils out or how many times you’ve visited the chiropractor, you can find this type of information in your protected health information. That's what we call your personal medical records we keep on file. 

Here's how you can ask to see these records. If you need the personal health information of another person, living or deceased, we can help you do that as well.

Where do I get my own records?

You can get your protected health information three ways:

  1. Online: Log in to your account at bcbsm.com. Click Claims in the blue bar at the top of the page. If you’re looking for a specific health care service, you can filter your claims by date, patient, plan type and more using the Narrow Your Search tool in the left-hand column.
  2. In your Explanation of Benefits: You may find the information you need on your Explanation of Benefits (EOB) statements. If you get statements online, you can view them by logging into your account at bcbsm.com. Click Claims in the blue bar at the top of the page, and then View all EOBs in the box at the top of the left-hand column.
  3. By phone: Call the Customer Service number on the back of your ID card and we'll help. You'll need to give your enrollee ID number.

How do I get someone else's records?

First, you need to get permission to view the records.

  • If you’re the member’s personal representative, such as a patient advocate, executor, trustee or guardian, you’ll need to show proof. The HIPAA Personal Guidance Chart will tell you what documents you need. Send them to:

Blue Cross Blue Shield of Michigan
Mail Code X422
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Once you have permission, call Customer Service. If you have access to the member’s ID card, call the number on the back of it. If not, call the Blue Cross Blue Shield of Michigan corporate operator at 313-225-9000 and we'll help you.

Do you need a complete set of records?

The HIPAA designated record set includes a complete copy of your health information and any enrollment, claims processing, payment, case and medical notes. 

Here’s what you need to do to get a copy:

  1. If the records you need aren’t yours, follow the instructions above for getting permission.
  2. Fill out a Request for Access to Designated Protected Health Information Records (PDF). You’ll get a response within 30 days.

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