Vendor Code of Business Conduct

What is this about?

Our Blue Care Network vendor code of business conduct lists the rules and standards that govern vendors who do business with us.

Blue Care Network is committed to conducting its business with integrity and in accordance with all applicable federal, state and local laws.

The Code of Business Conduct is the foundation for providing guidance to employees, interns, temporary agency personnel, contractors, consultants, vendors, external sales agents and members of the Board of Directors. Individuals and organizations conducting business on behalf of or with BCN are expected to abide by BCN’s Code of Business Conduct provisions applicable to them.

If you wish to confidentially discuss a situation that raises ethical issues or report a violation, call the Anti-Fraud hotline at 1-800-482-3787.

To report Medicare-specific ethical issues or violations call the Medicare Anti-Fraud hotline at 1-888-650-8136.

High ethical standards: The key to our success

Our Code of Business Conduct is part of our way of life at BCN. Corporate ethics and corporate compliance are related concepts, but not identical. Ethics are part of the culture of an organization. They provide a framework for decision making by guiding employees to always consider and do the “right thing.” This framework focuses on guiding workforce members on how and why to follow the rules. Compliance is the requirement that all employees and contractors abide by federal, state and local laws, contractual obligations and the BCBSA standards and all Company policies.

You must strive to maintain these high standards as you conduct the company's business. Maintaining these high standards is the key to our success.

The standards are explained below and require all workforce members and others acting on behalf of BCN to act with honesty, integrity and impartiality when dealing with customers, providers, vendors, regulators, competitors, community, fellow workforce members, board and board committee members. To earn and keep their trust, you must make every effort to avoid even the appearance of illegal or unethical conduct. You must also take positive action to prevent or correct any improper conduct. This includes identifying and reporting known or suspected violations of the law, the code of business conduct and suspected fraud, waste and abuse.

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Conflicts of interest

Vendors are required to avoid conflicts of interest with BCN.

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BCN is required by state and federal law, and is strongly committed, to safeguard the confidentiality of personal and protected health information. Such information includes a member’s medical history, treatment records, age or marital status. You may have access to this information only if you need it to perform your job and you may use and disclose it only as permitted or required by law, the contract and by our corporate privacy policy and procedures. Any breach of this obligation to maintain the confidentiality of protected health information will be viewed very seriously and may result in termination of contract.

You must vigorously safeguard the company's confidential or proprietary information. Confidential or proprietary information includes any information that is not generally disclosed outside the company and that may be useful or helpful to our competitors. Examples include financial data, customer lists, business strategies and information or data that we have agreed by contract to maintain confidentially. To protect this confidential information from improper disclosure, follow these guidelines:

  • Share confidential information with others on a need-to-know basis
  • Ensure that disclosure of any confidential information to outsiders is approved by leadership and protected by an appropriate confidentiality agreement
  • Avoid incidental disclosures of confidential information in conversations with suppliers, customers and others

Workforce members must also respect and protect the trade secrets, proprietary and confidential information of other entities acquired prior to working for the Company. This confidential or protected information cannot be used by workforce members without the written consent of the owner. Confidential or protected information includes, but is not limited to the following: customer lists, patented products, methods, or processes, copyrighted materials or the trade or service marks of others. Questions regarding ownership issues and the use of protected information should be directed to the Office of the General Counsel.

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Gifts and entertainment

You may not give gifts to BCN workforce members that could be perceived to influence the recipient's sound business judgment or to gain an unfair or improper advantage.

We respect the standards of other individuals and entities with whom we deal. If their standards are more restrictive than ours, we will abide by their standards as they apply to their employees to the extent we are aware of them. Federal law prohibits gifts to federal employees, certain union leaders and to members of Congress, including any vendor, agent, provider, consultant or government official affiliated with government health programs such as Medicare, Medicaid, Federal Employee Program (FEP) or the Federal Employee Health Benefits Program (FEHBP). We must follow the law as it applies to gifts to these individuals. Under no circumstances may a workforce member offer to or accept from state or federal government employees inducements of any kind. No marketing gifts may be given to prospective Medicare members exceeding a retail value of $15, and the gift must be provided regardless of enrollment.

You may not give or receive monetary gifts, including gift certificates and gift cards. Articles of nominal value ordinarily used for sales promotion may be exchanged, except as provided above. Similarly, and subject to these same exceptions, the exchange of such business courtesies, including reasonable meals and entertainment consistent with social and business custom, is also permissible. You should exercise good judgment in offering or accepting meals, entertainment or other gratuities, including gifts and other support from pharmaceutical manufacturers and vendors to avoid any improper influence or the appearance of a conflict.

When in doubt as to whether gifts and entertainment are appropriate, consult your leadership or contact Corporate Compliance.

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Accounting and reporting

You need to ensure the integrity of the company by accurately and truthfully recording all corporate information, accounting and operating data by strictly following established accounting and business procedures. You may not for any reason cause false or artificial entries to be made in company books or records. Examples of improper conduct include causing records to appear as though a transaction occurred when it did not, causing records to appear as though a transaction occurred at a different time than it truly did, or failing to report suspected fraud, waste or abuse.

No Company officer or director, or any other person acting under his or her direction should take any action to fraudulently influence, coerce, manipulate or mislead any independent public or certified accountant engaged in the performance of an audit of the financial statements of the Company for the purpose of rendering such financial statements materially misleading.

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Political activities

The Company encourages you to be a good citizen and to participate in the political process. However, if you participate in political activities on your own initiative, including making personal political contributions to candidates or political parties, make it clear that you are acting as an individual and not acting on behalf of the Company. You may not use any company property, facilities or time of any other employee for any political activity. Workforce members involved in political activities should do so outside of working hours.

Corporate political activity is highly restricted. The Company is prohibited by law from using its funds to support candidates for federal, state or local office. The Company receives federal funds under government contracts and must carefully monitor activities in this area to ensure that government funds are never used for political activities. A narrow exception to this rule allows use of company funds to form a political action committee that may then make political contributions using voluntary donations from eligible employees.

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Fair dealing

It is the responsibility of each employee, officer and director to deal fairly with customers, suppliers, competitors and employees. No one shall take unfair advantage of anyone through manipulation, abuse of privileged information, misrepresentation of material facts or any other unfair business practices.

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Antitrust laws

We must conduct company business in a manner that helps maintain a free and competitive market. Activities that would restrain a competitive market, even artificially, are contrary to that philosophy and to federal and state antitrust laws. Of particular importance is the prohibition on agreements or joint conduct between competitors that harms competition. This includes collaboration with a competitor to decide what to charge for products or other services, or what to pay for services.

To avoid any implication of an antitrust violation, workforce members should never discuss sensitive business information with a competitor. You should never exchange price information or communicate with a competitor about prices, or anything that may affect prices, or customers. Be particularly careful when attending trade association meetings or other events where interactions with competitors may occur. Antitrust laws are very complex.

You should direct any questions about permissible or impermissible conduct to the Office of the General Counsel.

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Use of company funds and assets

You are responsible for ensuring that corporate assets are used only for valid business purposes. Company assets include not only our equipment, funds and office supplies, but also concepts, business strategies and plans, financial data and other information about company business. These assets may not be used to derive personal gain for you or for others.

The Company should not directly or indirectly extend or maintain credit, arrange for the extension of credit, or renew an extension of credit in the form of a personal loan to or for any director or executive officer (or equivalent thereof) of the Company. An extension of credit maintained by the Company at the time this policy is adopted should not be subject to the provisions of this subsection, provided that there is no material modification to any term of any such extension of credit or any renewal of any such extension of credit on or after such date.

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Prior criminal convictions and delegation of authority

The Company has a legal duty to identify and consider for exclusion from its business operations individuals whose prior conduct was illegal or inconsistent with the administration of an effective compliance and ethics program. How the illegal activity or other misconduct is related to the specific responsibilities of the individual, as well as how recently the misconduct occurred will be taken into consideration when making hiring, contracting or retention decisions. Workforce members will be subject to periodic background checks and to verification against Federal debarment and exclusion databases. The Company will not hire, retain, engage or contract with any individual or organization whose name appears on federal debarment listings. Disclosure requirements under Medicare will be incorporated into all applicable vendor and contractor agreements.

Decisions regarding the hiring or retention of individuals or organizations with histories of felony convictions, other convictions for crimes of fraud, dishonesty or other healthcare crimes, or other reported or discovered misconduct under this corporate policy will be made by the Company's Human Resources department. Issues regarding contracting with any organizations that have felony convictions or other misconduct will be discussed and resolved by the Corporate Compliance Officer.

The Company will not delegate substantial discretionary authority to individuals whom it knows, or through the exercise of due diligence should have known, have a propensity to engage in inappropriate, improper or illegal conduct.

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Use of company email and Internet

Internal email systems are acceptable for transmitting confidential data within the enterprise. Vendors may share protected health information using internal e-mail systems provided the vendor and recipient have a business need-to-know and the minimum necessary principle is applied. Our internal electronic mail systems, however, are not secured sources of data transmission and should not be used to send e-mail over the public Internet.

Messages traversing the Internet are subject to potential public disclosure through innocent misdirection or deliberate intervention if not encrypted. If in doubt, assume that your message will end up on a public bulletin board on the Internet and judge the content and any attachment accordingly.
An encryption option is available to secure messages that are being sent over the Internet.

It is a violation of the Code of Business Conduct to create or exchange messages or information on or through the company’s internal and Internet electronic mail systems that is offensive, harassing, obscene, threatening or disparaging to others. Simply stated, do not send anything via the electronic mail systems that you would not want disclosed publicly.

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Records management

All workforce members are required to comply with Records Management policies which establish uniform procedures for storing, retaining and destroying corporate records in accordance with applicable federal, state and local laws. However, in the event of investigations of alleged wrongdoing or as required by court order, destruction of relevant corporate records under the Records Management Policy shall be suspended as necessary and appropriate under the directive of the general counsel. You are required to preserve relevant corporate records as directed by the Office of the General Counsel.

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Government investigations

If an employee is contacted at work or outside of work by a federal, state or local governmental agency concerning a work-related matter, the employee should immediately contact his or her leadership, the Office of the General Counsel or the Corporate Compliance Office. Under the law, an employee is not required to provide any information to an investigator or agent unless the employee has been properly subpoenaed. An employee is not under any obligation to speak with an investigator or agent at any time. The Office of the General Counsel can provide assistance in determining how to respond to the request for information. If you do receive a subpoena or any other request from a governmental agency, you should immediately contact the Office of the General Counsel.

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Government programs

Additional compliance requirements and procedures apply to the Company’s participation in Medicare and Medicaid programs.

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Adherence to fraud, waste and abuse guidelines

The federal False Claims Act (FCA), as amended by the Fraud Enforcement and Recovery Act of 2009, prohibits anyone from knowingly submitting false or fraudulent claims and from making false or fraudulent records or statements to a recipient of federal funds for payment or reimbursement purposes. The FCA also requires recipients of federal funds to return any overpayment to the federal government. The FCA can be enforced by the Department of Justice, the United States Attorney’s Office, or through qui tam actions, where an individual sues on behalf of the government.

Violations of the FCA can result in penalties of $5,500-$11,000 per false claim submitted; triple the amount of damages suffered by the government, and any applicable attorney’s fees and costs.

The FCA includes specific provisions to protect whistle-blowers from retaliation by their employers. Any employee, contractor or agent who takes actions to stop an FCA violation is protected from discharge, demotion, suspension, threats, harassment and discrimination in the terms and conditions of his or her employment relationship if the employer’s actions are taken in response to the efforts to stop the FCA violation.
Pursuant to the federal Anti-kickback statute, the Company must not request, solicit, receive, offer, give or make payments of any kind (including bribes, kickbacks and rebates) whether directly or indirectly that would encourage a person to:

  • Refer a person to another person for the furnishing of any item or service covered by a federal program
  • Purchase, lease, order or arrange for any good, facility, service or item for which payment may be made under a federal health care program, including the Medicare, Medicaid, FEP and FEHBP programs

The Company’s fraud, waste and abuse program is incorporated into this policy as well as the administrative procedures of the departments involved in detecting and preventing fraud, waste and abuse. It is the responsibility of all employees to prevent and detect fraud, waste and abuse on behalf of all of the Company’s lines of business.

The Corporate and Financial Investigations (CFI) department has established a Government Programs Investigative Unit. The mission of this unit is to detect, correct and prevent fraud, waste and abuse as defined by CMS in order to protect the federal and state funds and the Company’s corporate assets.

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