Michigan Blue Cross members should beware of Social Security telephone scams

Blue Cross Blue Shield of Michigan and Blue Care Network members are reminded not to give their Social Security numbers to unfamiliar or suspicious sources over the phone. Giving this information over the phone makes members vulnerable to identity theft.

More members say they're receiving calls from people who claim to represent us and ask for their Social Security numbers. In most instances, the caller leaves a voice mail message after working hours asking members to call a toll–free number.

Members who return the call are asked to provide their names and Social Security numbers. The person answering the phone explains that the information is needed to safeguard the member's protected health information and then cites our position on protecting members' privacy.

If you receive one of these phone calls, please don't return it using the number the caller leaves.

Instead, call the Customer Service phone number listed on the back of your ID card and ask to speak to the individual who contacted you. 

Our operators will ask you for your Social Security number only if you can't recall your ID number, and we'll only call during regular working hours from 9 a.m. to 5 p.m., Monday through Friday.

Members who suspect health care fraud are urged to call our Anti-Fraud Hotline at 1-800-482-3787, or report fraud through our website.