Protecting our customers

Blue Cross Blue Shield of Michigan has experienced many changes during the start of national health care reform. We’re doing our part to meet the challenges to make sure your health plan meets federal guidelines. Change is never easy, but we promise to help you feel comfortable when you talk with our employees.

During this period of change, our health plan advisors have reached out to our members. Because it’s important for you to feel comfortable while discussing private information over the phone, our health plan advisors will always identify themselves by name and provide you with phone numbers to verify their employment. If someone requests it, they’ll also give a supervisor’s name along with the department they work in. They’ll even provide the location of where they’re calling from.

One of our most important duties is to protect your personal health care information. The general rule of thumb is: When in doubt, don’t give personal information such as your Social Security number, bank information or date of birth. Verify who you’re talking to before you release any personal information. 

If you feel you’re a victim of fraud, or you’ve been contacted by a suspicious caller identifying themselves as a Blue Cross Blue Shield of Michigan employee, please call our Anti-Fraud Hotline at 1-800-482-3787 or report fraud through our website.