Contact Us

There are many ways to contact us. The best way to reach us is to call the number on the back of your member ID card. You can also choose from these options.

For TTY users, reach any number listed here by dialing 711.

Looking for insurance

Call 1-855-237-3501 to have our health plan advisors find a plan that's right for you.

You can also have us contact you by filling out this form. 

PPO Members

If you're a Blue Cross Blue Shield of Michigan member and can't find the information you're looking for, call the number on the back of your member ID card or contact us.

HMO Members

If you're a Blue Care Network member and can't find the information you're looking for, call the number on the back of your member ID card or contact us.

Medicare Members

If you're a Medicare member and can't find the information you're looking for, call the number on the back of your member ID card or contact us.

Medicaid - Michigan Department of Health and Human Services

If you qualify for Medicaid, this is a useful resource. Medicaid can help pay Medicare premiums and other costs.

1-800-975-7630
TTY users call 711
michigan.gov

Other questions and support

General support

Need help with ID cards, benefits, claims or something else? Call the number on the back of your member ID card or call 1-313-225-9000.

Members can also log in to find plan information and helpful resources or to request a new ID card.

Technical support

For help with the website or with your Blue Cross login, please call 1-888-417-3479.

For help with the quoting and enrollment system, please call 1-877-258-3932.

To report a privacy concern or if you think your protected health information has been compromised, call 1-800-552-8278 or email the Privacy Office. Don't include any benefit, claim or protected health information in your email.

For all other issues, please call the number on the back of your ID card.