Blue Cross remains open during work stoppage by bargaining unit employees

Here is some important information about a work stoppage with our UAW-represented workforce that has occurred at Blue Cross. Blue Care Network is not included in the work stoppage. 

While we work to reach a labor agreement with the UAW, please be assured that we will continue to pay health care claims during this time, and doctors, hospitals, pharmacies and other health care providers can continue to submit health care and prescription drug claims.

We will maintain processing of claims, billings and open enrollment changes. Customer Service telephone assistance will be available, although hold times may be longer than normal.

Members also will be able to use our automated phone lines or contact us by mail.

Our member portal at bcbsm.com and the mobile app will be available to check benefits, claims and out-of-pocket expenses.

As always, we are here to serve you. Thank you for your patience and understanding, and we apologize for any inconvenience.

For more information, please read the Frequently Asked Questions section.