Contact Us

Do you have questions about your MPSERS coverage? Find your topic below to learn who you should contact for answers.

TTY users can reach any number here by dialing 711. 

General questions

Blue Preferred® PPO Send mail:
MPSERS — Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998
Call 1-800-422-9146

8:30 a.m. to 5 p.m. 
Monday through Friday

Medicare On the web:
Call 1-800-MEDICARE (633-4227)
BCN Advantage℠ HMO-POS
Call 1-866-966-2583
BlueCard®  PPO providers
(outside Michigan)

Call 1-800-810-BLUE (2583)
Blue Care Network HMO Call 1-800-662-6667

8 a.m. to 5:30 p.m.
Monday through Friday
Prescription drugs    
Catamaran™ (formerly Catalyst Rx®) On the web:
Medicare members:  Call 1-855-577-6517
Non-Medicare members: Call 1‑866‑288‑5209

24 hours per day, seven days per week
Express Scripts® (90-day supplies) On the web:
Call 1-800-711-3783

24 hours per day, seven days per week
Dental and vision

Delta Dental® Plan of Michigan On the web:
Call 1-800-345-8756

8:30 a.m. to 8 p.m. 
Monday through Friday
VSP® On the web:

Call 1‑877‑478‑7558

8 a.m. to 11 p.m.
Monday through Friday
10 a.m. to 11 p.m. Saturday
10 a.m. to 10 p.m. Sunday

Medical equipment and supplies

Wright & Filippis On the web:
Call 1-800-321-8074

24 hours per day, seven days per week

Outside of Michigan, call the Customer Service number on the back of your Blues ID card.
Retiree services

Office of Retirement Services On the web:
miAccount Message Board

Send mail:
Office of Retirement Services
PO Box 30171
Lansing, MI 48909-7671
In Lansing area:
Call 517-322-5103
8:30 a.m. to 5 p.m.
Monday through Friday

From outside the Lansing area:
Call 1-800-381-5111
8:30 a.m. to 5 p.m. 
Monday through Friday

Fax: 1-517-322-1116

©1996-2015 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan.

State and Federal Privacy laws prohibit unauthorized access to Member's private information. Individuals attempting unauthorized access will be prosecuted.

Site Map  |  Feedback  |  Important Legal and Privacy Information

Explanation of Level A Conformance
Better Business Bureau Online Seal of Reliability