Telehealth

We cover telehealth visits for members, including behavioral health visits with a counselor or therapist.

A patient takes notes from his telehealth care provider; a child sleeps in his lap
A patient takes notes from his telehealth care provider; a child sleeps in his lap

Telehealth services

Telehealth gives you the freedom to get treatment without going to your doctor’s office. A telehealth visit can be a phone call with your doctor or a video call using your smartphone, computer or an app. Telehealth isn’t appropriate for emergencies, such as heart attack or stroke, broken bones, deep cuts or anything that will need hands-on treatment.

If you have COVID-19 symptoms, such as a fever or cough, see if your doctor offers telehealth. He or she can give you advice on staying home or getting tested.

To find a behavioral health specialist in your area, visit our Find a Doctor page. Enter “behavioral health counselor” and your ZIP code for a list of network providers. We cover mental health services for mild to moderate behavioral health needs.

A smiling doctor advises her patient

Find a Doctor

Find a primary care physician or specialist to get the care you need. You can also find a hospital, urgent care center, lab or facility.

Find a Doctor

MDLive® virtual visits

Starting January 1, 2023, Blue Cross Complete will cover telehealth appointments with MDLive at no cost to members. MDLive can connect members to a health care professional 24 hours a day, seven days a week, for medical care that is not an emergency.

To sign up for MDLive or connect to an MDLive health care provider:

  • Download the MDLive mobile app. It’s available for iPhone and Android smartphones at no cost. Search for ‘MDLIVE’ on the App Store® or Google Play™.
  • Go online to mdlive.com/bcc.
  • Call toll free: 1-833-599-0443 (TTY: 1-800-770-5531)
  • Text TELEDR to 635483.*

You can start using MDLive right after you sign up and start your account. You can choose a doctor, see available appointment times and set up a visit. Be sure to fill out your medical history before your visit to help your MDLive doctor give you the care you need.

What conditions does MDLive treat?

MDLive’s health care providers can help with over 80 routine medical conditions, including:

  • Allergies
  • Cold symptoms
  • Fever
  • Flu
  • Pink eye
  • Rash
  • Respiratory issues
  • Sinus infections
  • Sore throat
  • Urinary tract infections (for female members ages 18 and older)
  • And more

For more information, view MDLive’s frequently asked questions.

MDLive is not for medical emergencies. In case of a medical emergency, call 911.

Telehealth frequently asked questions

*Message and data rates may apply based on any agreements you have with your network service provider.