If you have a chronic condition, our special health programs can help. You don’t need a referral to participate. If you have one of the conditions listed here, you can join one of our special programs.
Blue Cross Complete also doesn’t require medical service referrals, but we recommend you talk with your primary care provider to coordinate care. We can help you find a doctor.
As a member of our plan, you may enroll in a special health program if you have:
These programs can help you learn more about your condition so you can manage it. They may also help improve your quality of life. As part of the program, you’ll receive information in the mail. You can request a case manager to assist you with your health care needs.
A case manager is a nurse or social worker who will help you manage your care. A case manager will call you to find out how you're doing. They’ll send you information about your condition, coordinate care with your medical providers and help you with resources you may need to improve your health.
If you have a serious health condition or multiple medical issues, you may enroll in our Complex Care Management program. It provides you with more care to better manage your needs.
The Complex Care Management program can help you:
You can join a special program or Complex Care Management by:
Your primary care provider, specialist or other health care provider may also talk to you about becoming part of a program. They can call us to have you join.
We may see from your health history that you might benefit from a program. We’ll send you information in the mail about how to enroll in the program.
To opt out of a special program or Complex Care Management, call 1-888-228-8554, 24 hours a day, seven days a week. TTY users call 1-888-987-5832. It won’t change your benefits. It won't change the way we or the Michigan Department of Health and Human Services treats you.
If you have a chronic condition, our special health programs can help. You don’t need a referral to participate. If you have one of the conditions listed here, you can join one of our special programs.
Blue Cross Complete also doesn’t require medical service referrals, but we recommend you talk with your primary care provider to coordinate care. We can help you find a doctor.
As a member of our plan, you may enroll in a special health program if you have:
These programs can help you learn more about your condition so you can manage it. They may also help improve your quality of life. As part of the program, you’ll receive information in the mail. You can request a case manager to assist you with your health care needs.
A case manager is a nurse or social worker who will help you manage your care. A case manager will call you to find out how you're doing. They’ll send you information about your condition, coordinate care with your medical providers and help you with resources you may need to improve your health.
If you have a serious health condition or multiple medical issues, you may enroll in our Complex Care Management program. It provides you with more care to better manage your needs.
The Complex Care Management program can help you:
You can join a special program or Complex Care Management by:
Your primary care provider, specialist or other health care provider may also talk to you about becoming part of a program. They can call us to have you join.
We may see from your health history that you might benefit from a program. We’ll send you information in the mail about how to enroll in the program.
To opt out of a special program or Complex Care Management, call 1-888-228-8554, 24 hours a day, seven days a week. TTY users call 1-888-987-5832. It won’t change your benefits. It won't change the way we or the Michigan Department of Health and Human Services treats you.
Blue Cross Complete offers transportation at no cost to medical appointments, pharmacies, durable medical equipment suppliers and more. Our transportation provider can help you get there. Visit our Transportation page to learn more about your transportation benefit and schedule a ride online. To schedule by phone, call 1-800-803-4947 (TTY: 711). You can also get reimbursement for gas mileage if you drive yourself or are driven by a friend or family member.
If you have questions about the programs shown here, talk to your doctor or specialist, or:
Call Customer Service
1-800-228-8554
TTY: 1-888-987-5832
24 hours a day, seven days a week
Write to
Member Services
4000 Town Center, Suite 1300
Southfield, MI 48075
The state of Michigan's Children's Special Health Care Services provides extra support for children and some adults who have special health care needs. This program is in addition to the medical care your child gets from us.
CSHCS is part of Title V of the Federal Social Security Act. CSHCS helps those with chronic health problems by offering:
Several factors decide whether a person is eligible for CSHCS.
Am I eligible for CSHCS?
If your child is enrolled in CSHCS, you may want to find a doctor who treats kids in this program. Here's how to search online:
Family Center for Children and Youth with Special Health Care Needs – They provide a parent support network and training programs. It also offers financial help for programs about special needs. For more information, visit the Family Center website.
County health departments – They can also direct you to local resources. This includes parent support groups, adult transition help, child care, vaccines and more.
Children's Special Needs Fund – The fund helps families get items not covered by Medicaid or CSHCS. These items promote the health, mobility and development of your child. They include wheelchair ramps, van lifts and mobility equipment. For information, visit michigan.gov/csnfund.
If you have questions about CSHCS, need help finding a doctor, or need help from a specially trained nurse, call:
1-800-228-8554
TTY: 1-888-987-5832
24 hours a day, seven days a week
The state of Michigan's Children's Special Health Care Services provides extra support for children and some adults who have special health care needs. This program is in addition to the medical care your child gets from us.
CSHCS is part of Title V of the Federal Social Security Act. CSHCS helps those with chronic health problems by offering:
Several factors decide whether a person is eligible for CSHCS.
Am I eligible for CSHCS?
If your child is enrolled in CSHCS, you may want to find a doctor who treats kids in this program. Here's how to search online:
Family Center for Children and Youth with Special Health Care Needs – They provide a parent support network and training programs. It also offers financial help for programs about special needs. For more information, visit the Family Center website.
County health departments – They can also direct you to local resources. This includes parent support groups, adult transition help, child care, vaccines and more.
Children's Special Needs Fund – The fund helps families get items not covered by Medicaid or CSHCS. These items promote the health, mobility and development of your child. They include wheelchair ramps, van lifts and mobility equipment. For information, visit michigan.gov/csnfund.
If you have questions about CSHCS, need help finding a doctor, or need help from a specially trained nurse, call:
1-800-228-8554
TTY: 1-888-987-5832
24 hours a day, seven days a week
MIChild is a health care program from the Michigan Department of Health and Human Services. It's for uninsured and underinsured kids under the age of 19. These kids are in need of medical, dental, vision, hearing and prescription coverage. There are no copays, coinsurance or deductibles. You pay $10 a month for all of your children who qualify. This applies even if you have more than one child. You can also choose to receive your care from us.
The MIChild program covers the following for kids under 19 years old:
If you have questions about MIChild, call:
Customer Service
1-800-228-8554
TTY: 1-888-987-5832
24 hours a day, seven days a week
Michigan’s Freedom to Work program expands Medicaid eligibility to disabled adults with earned income. You may have to pay a monthly premium. Eligibility is determined by MDHHS.
Am I eligible for the Freedom to Work program?
To be eligible for the Freedom to Work program, you must:
To learn more, contact your local MDHHS office.
Override Health is a chronic pain management program available to members at no cost. This virtual program helps you build a toolbox of mental and physical exercises to help manage your pain. When you enroll, you’re given a specialty care team that may include a pain medicine physician, pain-trained physical therapist, psychologist and certified pain coach.
To learn more or sign up, call the Override Support Line at 1-646-598-8338.
Override Health, a separate company, has a contract with Blue Cross Complete to provide pain management services to certain Blue Cross Complete members.