Live Q&A, on-demand training opportunities available

Provider Experience continues to offer training resources for health care providers and staff. On-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

The following learning opportunities are available:

Live Q&A session about prior authorization of post-acute care services for Medicare Advantage members: This session is for providers who have questions about processing requests for prior authorization of post-acute care services for Medicare Plus Blue℠ and BCN Advantage℠ members through the e-referral system. Blue Cross and BCN took over managing prior authorizations for these services starting with dates of service on and after Oct. 1, 2024, as we detailed in an October 2024 Record article. The session is from noon to 12:45 p.m. March 20, 2025. Registration is now open.

Medicare Advantage post-acute care mini modules: We also have two mini modules for post-acute care facilities about using e-referral. These modules blend the process and system steps in a flow that shows you exactly what to do. Each only takes a few minutes to complete:

• “Post-acute care continued stay requests for Medicare Advantage patients”
• “Post-acute care discharge notifications for Medicare Advantage patients”

Benefit Explainer overview: Providers use the Benefit Explainer tool to check on member-specific and general benefit details, coverage and limitations. Provider Training has revamped the course to create an interactive walk-through to show the navigation and functionalities of Benefit Explainer. The new e-learning course gives essential information, including various ways to reach Benefit Explainer and how to use each of the tabs within the tool.

How to access provider training

To access the training site, follow these steps:

1. Log in to the provider portal at availity.com.**
2. Click on Payer Spaces on the menu bar and then click on the BCBSM and BCN logo.
3. Under Applications, click on the Provider Training Site tile.
4. Click on Submit on the Select an Organization page.
5. Existing users who used the same email address as their provider portal profile email will be directed to the training site. If you used a different email address, contact ProviderTraining@bcbsm.com to update your profile.

Those who don’t have a provider portal account can directly access the training through the Provider training website.

Questions?

For more information about using the provider training website, contact the provider training team at ProviderTraining@bcbsm.com.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal and electronic data interchange services.