On-demand opportunities available for training

Provider Experience continues to offer training resources for health care providers and staff. On-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

The following learning opportunities are available:

“2025 Formulary Changes – Provider Education recorded webinar:” This recorded webinar from October 2024 discusses top formulary changes, member outreach strategies and pharmacy outreach strategies. Formulary alternatives and a list for prescribing are reviewed, as well as what providers can do. This is a great time to review the changes. Patients may have questions.

Patient Experience Master Class recordings: All webinar recordings from the Patient Experience Master Class site are now available to view on the Provider Training site. These webinars focus on topics related to Consumer Assessment of Healthcare Providers and Systems, or CAHPS^®, survey; Health Outcomes Survey; managing challenging patient interactions; combatting burnout; equitable care for older adults; and inclusive care for LGBTQ+ older adults. These recordings are eligible for AMA PRA Category 1 Credits™.** Use the keyword “PE” to locate all courses related to patient experience topics. You can also locate these in the Patient Experience category of the Course Catalog.     

How to access provider training

To access the training site, follow these steps:

1. Log in to the provider portal at availity.com.***
2. Click on Payer Spaces on the menu bar, and then click on the BCBSM and BCN logo.
3. Under Applications, click on the Provider Training Site tile.
4. Click on Submit on the Select an Organization page.
5. Existing users who used the same email address as their provider portal profile email will be directed to the training site. If you used a different email address, contact ProviderTraining@bcbsm.com to update your profile.

Those who don’t have a provider portal account can directly access the training through the Provider Training website.

Questions?

For more information about using the provider training website, contact the provider training team at ProviderTraining@bcbsm.com.

**This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education, or ACCME, through the joint providership of the Minnesota Medical Association and Blue Cross Blue Shield of Michigan. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

***Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.

CAHPS^® is a registered trademark of the Agency for Healthcare Quality and Research, or AHQR.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal and electronic data interchange services.