Coming soon: New member site features will give your patients better insight into prior authorization, referral process

Our member site at bcbsm.com will acquire three new enhancements that are scheduled to launch in October 2024.

The following new features are designed to provide members with greater transparency into the prior authorization and referral process:

1. Notifications sent to members by email, text message or mobile app, indicating when a prior authorization or referral request:
• Was received
• Is in review
• Has been approved, partially approved or not approved
2. The ability for members to view real-time status updates for submitted prior authorization and referral requests through an at-a-glance status tracker
3. Additional information and guidance added to help members understand the prior authorization and referral process, and what it means for them

We continue to encourage members to engage with their health care providers during the prior authorization and referral process.

Be sure to check out future issues of The Record for more information about these exciting member portal enhancements.