Webinar, on-demand opportunities available for training

Provider Experience continues to offer training resources for health care providers and staff. Live webinars and on-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

The following learning opportunities are available now.

“Prior Authorization Programs with Carelon” — Oct. 10, 10 to 11 a.m. Eastern time — This live session builds on the first webinar earlier this year to deep dive into some intermediate topics, such as denials and appeals. The presentation is followed by a question-and-answer period. Register for this webinar on the provider training website. To help prepare for the webinar, take one of the courses about working with Carelon:

• Carelon Medical Benefits Management overview e-learning — This 15-minute module reviews of the basics on working with Carelon Medical Benefits Management.
• Prior authorization program with Carelon Medical Benefits Management presentation — This webinar was recorded in June. It has an overview of the processes and a step-by-step demonstration of submitting a prior authorization request in the Carelon provider portal.

Medicare Advantage Post-Acute Care Prior Authorization Program — Learn about the changes related to post-acute care services for Medicare Advantage members. This recorded presentation discusses the process changes and what providers need to do starting Oct. 1, 2024.

How to access provider training

To access the training site, follow these steps:

1. Log in to the provider portal at availity.com.**
2. Click on Payer Spaces on the menu bar and then click on the BCBSM and BCN logo.
3. Under Applications, click on the Provider Training Site tile.
4. Click on Submit on the Select an Organization page.
5. Existing users who used the same email address as their provider portal profile email will be directed to the training site. If you used a different email address, contact ProviderTraining@bcbsm.com to update your profile.

Those who don’t have a provider portal account can directly access the training through the Provider training website.

Questions?

For more information about using the provider training website, contact the provider training team at ProviderTraining@bcbsm.com.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.

Carelon Medical Benefits Management is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to manage prior authorizations for select services.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal and electronic data interchange services.