Provider enrollment phone line closed Mondays, Fridays in September, October

During the months of September and October, the provider enrollment phone line (1‑800‑822‑2761) will be closed on Mondays and Fridays, but will remain open on Tuesdays, Wednesdays and Thursdays from 8 a.m. to 4 p.m., except for holiday closures.

Why we’re making this temporary change

We’re doing this so we can focus resources on processing provider enrollment and change requests. We’re behind in processing these requests, and the temporary phone line closures will allow us to dedicate more staff to complete this work.

What we recommend

Given the current backlog of requests, we recommend that you don’t call requesting a status on enrollment or change requests submitted less than 30 days ago.

If you call our provider enrollment phone line and the wait is expected to be 30 minutes or more, you’ll hear a message asking you to call back at another time. We’re doing this to help you avoid long wait times.

We apologize for any inconvenience and appreciate your patience until we’re back to our usual service levels.