New on-demand training available

Provider Experience continues to offer training resources for health care providers and staff. Our on-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network.

We recently added the following learning opportunities:

• Carelon Medical Benefits Management overview: This course gives an overview of the prior authorization program administered by Carelon Medical Benefits Management. Search “Carelon” to quickly locate this course.
• Provider portal mini-courses: Learn about tips and tricks for using our provider portal through Availity^® Essentials in this series of mini-courses. Each course takes just a few minutes to complete. We’ll add more topics over time based on provider feedback and interest. Search “portal” to quickly locate this series of courses.
• Telehealth – Best practices for meaningful interactions (providers’ guide): This course is designed as a tool for providers as they navigate their way through the world of telehealth medicine. The lessons cover key aspects of telehealth visits, making meaningful connections despite the loss of physical presence and how to apply the basics of patient-centered communication on a digital platform. Search “telehealth providers” to quickly locate the course. This course offers CME credit through the Minnesota Medical Association.
• Telehealth – Processes to maintain a great patient experience (office managers’ guide): This course is designed as a tool for office managers, leads and anyone within the office who may be designing office workflows as they navigate their way through the world of telehealth medicine. Search “telehealth office managers” to locate the course.

The goal of our provider training site is to enhance the training experience for health care providers and staff. Check out the dashboard regularly for announcements as we add more courses, including those with CME offerings.

To access the training site, follow these steps:

1. Log in to the provider portal, availity.com.**
2. Click on Payer Spaces on the menu bar and then click on the BCBSM and BCN logo.
3. Under Applications, click on the Provider Training Site tile.
4. Click on Submit on the Select an Organization page
5. Existing users who used the same email address as their provider portal profile email will be directed to the training site. If you used a different email address, contact ProviderTraining@bcbsm.com to update your profile.

Note: If you’re a new training site user, complete the one-time registration by entering your role and creating a password. This allows you to access the training site outside of the provider portal if needed.

If you need assistance navigating the provider training site, email ProviderTraining@bcbsm.com.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal and electronic data interchange services.

Carelon Medical Benefits Management is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to manage prior authorizations for select services.

**Blue Cross Blue Shield of Michigan and Blue Care Network don't own or control this website.