The Record

Livongo is now Teladoc Health; information about diabetes, hypertension and weight management solutions

All solutions that were previously provided by Livongo^® are now provided by Teladoc Health^®. Here’s a look at the solutions Teladoc Health will provide:

Diabetes, hypertension and weight management solutions
Teladoc will provide the following solutions for Blue Cross Blue Shield of Michigan and Blue Care Network:

Solution

Available to

Diabetes management

All members who have coverage through commercial fully insured groups and members who have individual coverage
Some members who have coverage through commercial self-funded groups
All Medicare Advantage (Medicare Plus Blue℠ and BCN Advantage℠) members, who have basic support.

Diabetes prevention

All members who have coverage through fully insured commercial groups and members who have individual coverage
Some members who have coverage through self-funded groups

Hypertension management

Starting Jan. 1, 2024: Weight management

All members who have coverage through fully insured commercial groups
Some members who have coverage through self-funded groups

Note: This solution isn’t available to members with individual coverage or to self-funded groups that don’t purchase this solution. Other exclusions may apply.

Members can call the number on the back of their ID card to determine whether their coverage includes access to Teladoc solutions.

What’s changing
Members will access these solutions through the Teladoc app.

Although the current phone numbers and website addresses will continue to work for some time, the following new phone number and website address are also available:

Phone number: 1-800-835-2362

Website: teladocHealth.com/BCBSMI**

We’re updating our communications to reflect these changes.

Additional information
For more information, see Teladoc Health’s Creating a new standard in the global delivery, access and experience of healthcare webpage.**

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.

Teladoc Health^® is an independent company that provides select care management services for Blue Cross Blue Shield of Michigan and Blue Care Network.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2023 American Medical Association. All rights reserved.