Change Healthcare’s incident and its potential effect on members

Earlier this year, Change Healthcare experienced a cybersecurity incident that affected the ability of many of our health care provider partners to handle daily transactions. Change Healthcare is an independent company that serves as a clearing house, supporting core transactions for health care providers, such as eligibility and benefit checks and claims submission.

On June 20, 2024, Change Healthcare issued a public notice formally declaring a breach of protected health information. Change Healthcare indicated that it will take full responsibility for all required breach notifications and will begin notifying individuals. If your office was affected by the incident, it is likely that some of your patients may receive a letter from Change Healthcare in the coming months notifying them that their personal or health information may have been involved. Change Healthcare will offer them two years of free credit monitoring and identity theft protection.

More information can be found on Change Healthcare’s website** or the Change Healthcare Cyberattack webpage** set up for individuals whose data may have been affected. Questions can be directed to the Change Healthcare call center at 1-866-262-5342.

Here are provider alerts related to the Change Healthcare incident:

• Support for providers using Change Healthcare as their EDI Clearinghouse
• We’re granting a 90-day extension to the time limit for commercial claim submission
• We’re reprocessing some claims denied for timely filing for Blue Cross and BCN commercial

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.